Product Manager - (Logistics, HeroCare)

About the role

You will join the HeroCare division to build tools that assist agents in resolving issues for customers, riders, and vendors. This role involves managing service ticketing lifecycles and real-time monitoring systems across 12 Delivery Hero brands, including foodpanda.

Key facts

What you'll do

• Define the product roadmap by balancing business requirements with technical limitations.
• Manage a specific problem area within the service platform to increase agent productivity.
• Coordinate with engineering teams to develop scalable technical solutions.
• Use data and analytics to identify operational bottlenecks and measure the success of product improvements.
• Collaborate with stakeholders across the organization to drive project outcomes without direct authority.
• Oversee product launches and refine features based on performance metrics.

Requirements

• Minimum of 5 years of experience in a cross-functional product role.
• Demonstrated ability to use data to validate hypotheses, prioritize tasks, and track impact.
• Proven product leadership and experience influencing stakeholders.
• Experience managing agile teams, specifically in translating epics into user stories.
• Strong communication and presentation skills.

Nice to have

• Background in contact center technology, support operations, or customer service.

Skills & tools

• Agile methodologies
• Data analytics and performance metrics
• Product roadmap management
• Stakeholder management

Practical notes

Benefits include health and dental insurance, free food, and professional development programs. The company hosts regular team events and operates in a global, diverse environment.