Lead, Account Management

About the role

This position oversees commercial growth for the Q-Commerce marketplace across Malaysia, covering both grocery and non-grocery sectors. You will direct a team of account managers and coordinators to hit revenue targets and expand merchant performance.

Key facts

What you'll do

• Supervise and mentor a team of Strategic Account Managers, Account Managers, and Coordinators to ensure high-velocity execution.
• Take full accountability for merchant GMV and revenue growth across the marketplace.
• Negotiate and implement long-term Joint Business Plans with major retail partners.
• Create and manage campaign strategies to increase merchant adoption and co-marketing investments.
• Expand alternative revenue streams by selling advertising and visibility packages to existing partners.
• Coordinate with operations and acquisition departments to streamline merchant lifecycles and fix performance issues.
• Monitor catalog quality and inventory accuracy for the virtual storefronts within your portfolio.
• Use data analytics to evaluate campaign ROI and guide resource allocation.

Requirements

• 6 to 9 years of professional experience in commercial roles, account management, or category management within e-commerce, Q-commerce, food delivery, or FMCG.
• Minimum 2 years of direct experience managing and developing a team of account or portfolio managers.
• Demonstrated success in negotiating Joint Business Plans with large enterprise retail brands.
• Ability to manage stakeholders and collaborate within a matrixed organizational structure.

Nice to have

• Strong understanding of the Malaysian retail market.

Skills & tools

• Commercial data analytics
• Strategic planning
• People management
• Negotiation
• Stakeholder management
• Performance marketing

Practical notes

Delivery Hero is a global delivery platform headquartered in Berlin, listed on the Frankfurt Stock Exchange and part of the MDAX index. This role is based within the foodpanda organization.