Kitchen Manager

About the role

You will oversee a cluster of cloud kitchens, focusing on financial performance and daily operational efficiency. This role involves managing frontline teams, ensuring high service standards, and maintaining strong relationships with restaurant partners.

Key facts

What you'll do

• Supervise daily operations across multiple kitchen sites to ensure consistent service quality and speed.
• Manage P&L statements for your cluster by controlling waste, utility usage, and resource allocation to meet revenue goals.
• Lead and mentor supervisors and dispatchers, including managing shift schedules and operational KPIs.
• Act as the main contact for restaurant brands to resolve issues and maintain high partner satisfaction.
• Enforce health and safety regulations, conducting internal audits and coordinating with the talabat food safety team and local authorities.
• Monitor performance metrics such as prep times, fail rates, and customer ratings, implementing corrective actions when necessary.

Requirements

• Proven experience managing Quick Service Restaurant clusters or cloud kitchen operations.
• Demonstrated success in high-volume kitchen management, including inventory control and productivity improvement.
• Ability to lead and organize frontline staff in rotating shift environments.
• Strong financial literacy regarding restaurant P&L management.
• Capability to perform under pressure and resolve operational bottlenecks in real time.
• Excellent communication skills for interacting with brand partners, suppliers, and internal teams.

Nice to have

• Proficiency in using Excel.
• Experience with AI tools, Looker, or Tableau.

Skills & tools

• P&L Management
• Multi-unit Operations
• Food Safety Compliance
• Team Leadership
• Excel
• AI tools
• Looker
• Tableau

Practical notes

• This role is based in Dubai, UAE, working under the talabat brand.