Admin - instashop

About the role

This position supports the instashop operations team by managing vendor data and facilitating communication between internal departments and retail partners. You will serve as a primary point of contact for grocery and retail vendors, ensuring their administrative needs and system configurations are handled efficiently.

Key facts

What you'll do

• Serve as the initial contact for vendor inquiries, complaints, and requests via phone or email when account managers are unavailable.
• Coordinate with marketing, operations, and finance teams to support sales and account management objectives.
• Input and maintain vendor information in the system to ensure data accuracy.
• Configure system settings for new partners and provide support for technical issues.
• Track and update the status of inactive or closed retail vendors.
• Organize and archive sales contracts, amendments, and related documentation.
• Generate regular reports regarding contract status, delivery, and pickup.
• Monitor vendor account quality and address operational conflicts between partners and users.
• Create performance reports for retail partners regarding transmission methods.
• Log all prospecting and sales activities, including follow-up tasks.

Requirements

• Bachelor degree in a relevant discipline.
• Proficiency in MS Office, specifically with an Excel certification.
• Experience with CRM software and sales workforce tools.
• Strong verbal and written communication skills for client interaction.
• Ability to negotiate, solve problems, and provide high-quality customer service.
• Capacity to manage multiple tasks under deadlines and adapt to changing priorities.

Skills & tools

• MS Office
• Excel
• CRM software
• Sales workforce tools

Practical notes

• Delivery Hero is a global delivery platform headquartered in Berlin, operating in over 70 countries and listed on the Frankfurt Stock Exchange.