Sr Account Manager SMB Spain

About the role

You will oversee the growth and retention of a significant portfolio of small and medium business partners within the Spanish market. This role involves acting as a strategic consultant to improve partner performance through advertising and promotional initiatives. You will use data to report on business health and provide insights to internal leadership.

Key facts

What you'll do

• Manage and expand a portfolio of over 400 SMB partners to increase revenue and order volume.
• Increase partner retention by encouraging the use of platform features and marketing tools.
• Act as the primary regional contact for internal stakeholders regarding SMB partner trends and issues.
• Analyze business metrics to create insights and present performance updates during weekly business reviews.
• Maintain a minimum of 60 partner touchpoints per week to conduct business reviews and identify operational improvements.
• Work with the broader account management team to refine internal processes and improve overall strategy.

Requirements

• Minimum of 3 years of professional experience in consulting or business development.
• Proven ability to convert data into strategy and present findings to senior leadership.
• Experience in partner retention, upselling, and cross-selling.
• Strong communication skills to manage relationships with external business owners and internal teams.
• Ability to manage a high-volume portfolio and meet growth targets in a fast-paced environment.

Skills & tools

• BI tools such as Looker
• CRM systems such as Salesforce or Dynamics

Practical notes

• Delivery Hero is a global platform operating in approximately 65 countries.
• The company is headquartered in Berlin and listed on the Frankfurt Stock Exchange.
• Candidates are invited to include their preferred pronouns in their application.