Account Manager - Local Shops

About the role

We are seeking an Account Manager to support the expansion of our local shops division. You will join a global organization and manage key partnerships with supermarket chains and vendors to ensure operational success.

Key facts

What you'll do

• Manage ongoing relationships with supermarket chains and retail partners.
• Provide support to address operational challenges and maintain high service standards.
• Ensure client menus remain accurate and current.
• Improve content performance, specifically regarding delivery times and menu accuracy.
• Renegotiate commission rates and renew existing commercial contracts.
• Sell advertising space, including menu imagery, branding stickers, banners, and newsletter placements.
• Create promotional vouchers and food coupons for participating shops.
• Persuade partners to adopt brand promotion initiatives.
• Transition partners to digital transmission methods like WLA and track order features.
• Drive the adoption of digital tools including white-label solutions, backlinks, splash pages, and social media buttons.
• Promote the use of online payment gateways among shop owners.
• Monitor shop status on the Talabat platform and troubleshoot connectivity or delivery issues.
• Document all sales activities, including calls, closed deals, follow-ups, expense reports, and contract submissions.

Requirements

• Bachelor degree in any field.
• 3 to 5 years of experience in an identical or related role.
• Background in FMCG, grocery, retail, or e-commerce is preferred.
• Ability to interpret sales data and statistics to develop effective strategies.
• Strong negotiation and communication abilities.
• Focus on customer needs with a flexible and adaptable approach.

Skills & tools

• Sales reporting and documentation
• Data analysis
• Contract negotiation
• Digital transformation advocacy
• Account management
• E-commerce operations