Site Team Leader/ Capoturno (Firenze)

About the role

This position is central to the daily operations of our dark store. You will lead a team to ensure customer satisfaction and efficient site functionality. Your work directly contributes to the smooth running of our Hop locations.

Key facts

What you'll do

• Oversee timely order fulfillment.
• Manage the opening and closing procedures of the store.
• Coordinate with riders for prompt deliveries.
• Supervise the shipping area and assist with packaging orders.
• Verify all deliveries are scanned and complaints are documented.
• Process incoming deliveries, ensuring correct product placement and date rotation.
• Maintain accurate inventory counts across all areas.
• Collaborate with Assistant Warehouse and Warehouse Managers for site efficiency.
• Keep the warehouse clean, organized, and address hazards quickly.

Requirements

• Fluent in Italian.
• Prior experience in a similar operational setting is preferred.
• Available for flexible working hours.
• Prepared to work 40 hours per week.
• Proven ability to meet performance targets.

Nice to have

• Basic English language skills.

Skills & tools

• Inventory management
• Team supervision
• Operational coordination

Practical notes

This role is not eligible for equity/RSU grants. Deliveroo is now part of DoorDash, offering collaboration opportunities across a larger global team.