Manager, Customer Success

About the role

You will lead and mentor a team of Customer Success Managers, focusing on talent development and regional performance. This position centers on driving customer retention and expansion within the LATAM market while fostering a collaborative office culture.

Key facts

What you'll do

• Manage the full renewal and expansion sales cycle for your region.
• Mentor and coach CSMs to build strong client relationships and drive revenue growth.
• Serve as the primary escalation point for regional customer matters.
• Partner with cross-functional teams to address complex client challenges and improve outcomes.
• Recruit and retain top talent to maintain a high-performing team.
• Balance regional autonomy with consistent communication to leadership.

Requirements

• 6+ years of experience in Customer Success or Account Management.
• 3+ years of experience in the SaaS industry.
• 3+ years of experience managing a high-performing team of CSMs.
• Proven ability to negotiate contract terms and resolve pricing objections.
• Fluency in Portuguese.
• Familiarity with B2B tech or subscription-based software environments.
• Ability to thrive in a fast-paced, scaling organization.

Skills & tools

• MEDDIC sales methodology
• Command of the Message framework

Practical notes

• Benefits include new hire stock equity (RSU), employee stock purchase plan (ESPP), and professional development programs.
• The company provides structured onboarding and specialized sales training.
• Requisition ID: R19797.