Manager II, Implementation Services Project Manager

About the role

This position involves leading a team of Senior Project Managers across North America while maintaining a personal portfolio of customer engagements. You will define delivery standards, mentor staff, and collaborate with internal stakeholders to scale the implementation practice.

Key facts

What you'll do

• Mentor and manage a team of three Senior Project Managers to ensure high-quality delivery and professional development.
• Oversee the health of the team's project portfolio, addressing blockers and serving as an escalation point.
• Coordinate with Sales, Customer Success, and Technical Account Management to ensure smooth project transitions.
• Build partnerships with pre-sales and sales teams to expand the implementation services pipeline.
• Manage at least one individual customer engagement to maintain hands-on expertise.
• Develop and refine internal playbooks, tools, and delivery frameworks to support organizational growth.

Requirements

• 5-7 years of experience in people management, specifically leading project managers or delivery teams.
• Proven background managing complex, enterprise-level SaaS implementations.
• Expertise in scope management, risk assessment, stakeholder alignment, and professional communication.
• Ability to present effectively to executive and technical stakeholders.
• Experience with pre-sales planning and deal scoping.
• Ability to travel up to 30% of the time via air, train, or car throughout North America.

Skills & tools

• SaaS implementation methodologies
• Project management software and delivery frameworks
• Enterprise stakeholder management
• Pre-sales scoping and pipeline development

Practical notes

• Compensation includes comprehensive benefits such as healthcare, dental, 401(k) with match, paid time off, and fitness reimbursements.
• New hires receive stock equity (RSUs) and access to an employee stock purchase plan (ESPP).
• The role includes access to internal mentorship programs, product training, and career development resources.
• Requisition ID: R19701.