Enterprise Customer Success Manager

About the role

You will manage a portfolio of large enterprise accounts, serving as a primary point of contact to drive product adoption and long-term value. This role involves coordinating internal teams to ensure our observability and security platform meets the strategic goals of our global customers.

Key facts

What you'll do

• Act as a strategic partner to enterprise clients by aligning their business objectives with Datadog technical capabilities.
• Manage the full customer onboarding process and lead quarterly business reviews to track progress and identify growth opportunities.
• Analyze usage data to quantify value and provide recommendations for account expansion.
• Collaborate with Account Executives, Sales Engineers, Technical Account Managers, and Product teams to maintain consistent messaging.
• Build relationships with executive stakeholders including VPs of Engineering and CTOs.
• Travel for onsite client visits and industry events as needed.

Requirements

• Minimum 3 years of experience in Customer Success or Account Management within the B2B tech or SaaS industry.
• Fluency in both English and German.
• Experience managing large enterprise or Fortune 1000 accounts.
• Ability to communicate technical observability and security concepts to business and technical leadership.
• Strong attention to detail and project management skills.

Skills & tools

• Observability and security platform knowledge
• Data analysis for usage and adoption trends
• Cross-functional team orchestration
• Executive stakeholder management

Practical notes

• Benefits include new hire stock equity (RSUs), an employee stock purchase plan (ESPP), and professional development programs.
• The company provides a mentor and buddy program for internal networking.
• Requisition ID: R19745.