Dan Diesel
I am a writer and digital support specialist with experience managing content and customer relations for remote teams. My background combines writing high-converting product and service reviews with handling day-to-day customer communication across email, chat, and helpdesks. I focus on clear, straightforward communication that helps brands build trust and resolve client issues quickly.
Experience
Freelance Content Writer & Customer Support Specialist
BELOBABA
Remote
Review Writing: Wrote targeted product and service reviews to build the company’s profile on B2B platforms like Clutch and Good Firms. Customer Support: Managed written communication and feedback from users, keeping response times quick and maintaining a positive brand reputation.
Freelance Content Writer & Customer Support Specialist
ELEKS
Remote
Customer Care: Handled incoming digital support tickets and chat inquiries, troubleshooting user issues and providing clear answers. Team Collaboration: Worked with internal teams to make sure customer feedback was passed along to improve service delivery.
Freelance Content Writer & Customer Support Specialist
GETSwidget / Synodud
Remote
Content Strategy: Developed the messaging and written content used for early-stage digital growth and audience engagement. Copywriting: Wrote promotional copy and detailed reviews focused on boosting user engagement and retention.
Education
Adekunle Ajasin University
B.A.
Skills
Content & Review WritingB2B Platform ManagementClutchDigital Customer CareEmail & Chat SupportInbox & Ticket ManagementGrammarlySlackWhatsApp Business