Technical Marketing Operations Manager

About the role

Customer.io is seeking a technically adept Marketing Operations Manager to enhance our go-to-market technology stack. This role is central to connecting our various systems, automating processes, and ensuring data flows smoothly across the organization. You will be instrumental in building and maintaining the infrastructure that supports our customer acquisition, engagement, and retention efforts.

Key facts

What you'll do

Design, build, and maintain integrations between our marketing and revenue technology platforms using APIs, webhooks, and automation tools.

Develop and refine multi-step automation workflows within systems like Customer.io, Salesforce, n8n, and Zapier, incorporating error handling and documentation for scalability.

Investigate and resolve data synchronization issues, API errors, and workflow failures by analyzing logs and tracing data across systems.

Contribute to the architecture of our go-to-market systems, defining data mapping and consistent usage across teams.

Implement processes to improve data quality, enrichment, and segmentation for better reporting and operational insights.

Create small operational scripts using languages like Python or JavaScript to automate repetitive tasks and solve unique problems.

Collaborate with Growth, Marketing, Sales, Customer Success, and RevOps teams to translate business needs into technical solutions.

Requirements

Proficiency in using AI tools to support technical tasks, including code debugging and workflow refinement, and an understanding of when AI is the appropriate solution.

2 to 5 years of experience in Marketing Operations, Revenue Operations, Sales Operations, CX Operations, Solutions Engineering, or a similar technical go-to-market systems role, preferably within a B2B SaaS environment.

Demonstrated experience working with APIs, webhooks, automation platforms, CRMs, marketing automation tools, and data systems.

Comfortable reading API documentation, testing requests, inspecting data payloads, and troubleshooting system-to-system data movement.

Experience building automations in platforms such as Customer.io, Salesforce Flow, n8n, Zapier, Make, or Airtable.

Ability to write or modify scripts in languages like Python, JavaScript, or SQL for operational tasks.

Strong analytical and problem-solving skills to diagnose complex system issues independently.

Excellent documentation practices and the ability to communicate technical concepts to non-technical audiences.

Adaptability to a fast-paced startup environment with evolving systems.

Skills & tools

APIs

Webhooks

Customer.io

Salesforce

n8n

Zapier

Python

JavaScript

SQL

Practical notes

Starting salary range: $105,000-$125,000 USD.

Benefits include 100% coverage for medical, dental, vision, mental health, and supplemental insurance premiums for employees and their families.

16 weeks paid parental leave, unlimited PTO, remote work and wellness stipends, and a professional development budget.

Interviews are conducted via Zoom. Offers are extended in writing on official Customer.io letterhead. Contact jobs@customer.io with any questions.