Senior Software Engineer

About the role

This position involves designing and maintaining the core infrastructure that supports a high-volume marketing automation platform. You will address complex challenges in distributed systems, ensuring reliability and scalability for millions of events and thousands of customers.

Key facts

What you'll do

• Develop and enhance distributed systems using Go to manage massive event volumes and data storage.
• Guide architectural choices for system performance, dependability, and real-time data handling.
• Improve inter-service communication through API design, messaging, and event-driven architectures.
• Identify and resolve system bottlenecks across teams to improve the customer experience.
• Address high-throughput demands in data pipelines, queues, and scheduling systems.
• Debug and resolve production issues at scale with effective monitoring.
• Share technical knowledge through writing, presentations, and mentorship.
• Utilize AI tools for faster prototyping and informed decision-making.

Requirements

• A minimum of 10 years of experience building scalable, distributed backend systems, preferably in Go or a comparable statically typed language.
• Extensive knowledge of both relational (MySQL, Postgres) and non-relational (DynamoDB, BigTable) databases and performance optimization.
• Experience working with cloud environments such as AWS or GCP.
• Familiarity with API design, system observability, and managing production systems.
• A proactive approach to problem-solving and a commitment to owning technical decisions.

Nice to have

• Prior experience with event-driven systems, message queues, or data processing pipelines.

Skills & tools

• Go
• AWS or GCP
• MySQL or Postgres
• DynamoDB or BigTable
• APIs
• Observability tools

Practical notes

• Salary range: $150,000 - $200,000 USD annually, adjusted for experience and market rates.
• Comprehensive benefits include 100% coverage for medical, dental, vision, mental health, and supplemental insurance for employees and dependents.
• Benefits also include 16 weeks of paid parental leave, unlimited paid time off, remote work stipends, wellness stipends, and a professional development budget.
• Interviews are conducted via Zoom.
• Background checks and employment verification are required for final candidates.
• Customer.io is committed to diversity, equity, and inclusion in its hiring practices and company culture.