Senior Product Manager

About the role

Customer.io helps over 9,000 companies send billions of automated messages daily. We are seeking a Senior Product Manager to translate customer insights into valuable product features. You will collaborate with design and engineering to deliver impactful products.

Key facts

What you'll do

• Discover and confirm customer needs using research, data analysis, and AI tools.
• Create and test prototypes to validate product ideas quickly.
• Guide cross-functional teams to align on product objectives and make informed decisions.
• Develop feature strategies and influence product direction based on customer value and market potential.
• Structure large projects into manageable, iterative releases.
• Define success metrics and monitor product performance to guide improvements.
• Potentially take on technical leadership for initiatives, including data analysis and coordination.
• Analyze post-launch performance and collaborate with go-to-market teams to ensure success.

Requirements

• Minimum 7 years of product management experience, preferably in B2B SaaS or platforms using behavioral data for communication.
• Proficient in data analysis and using metrics to inform product strategy and measure outcomes.
• Demonstrated ability to independently manage feature development and deliver results with focused teams.
• Strong product sense combined with a willingness to experiment and learn.
• Excellent written communication skills, especially for remote and asynchronous collaboration.
• Experience with AI-powered tools in a product development context.
• Technical foundation, including ability to create basic web applications, write scripts, and discuss data models, APIs, and performance with engineering.
• Proven experience acting as a point person for engineering projects, defining objectives, and managing trade-offs.

Nice to have

• Experience with SMS/RCS or other messaging channels.

Skills & tools

• AI-powered discovery tools
• Metrics dashboards
• Web application development (basic)
• Scripting
• APIs
• Data models

Practical notes

• Compensation: Zone 1: $199k-$224k USD, Zone 2: $182k-$205k USD, Zone 3: $166k-$187k USD.
• Benefits include 100% coverage for medical, dental, vision, mental health, and supplemental insurance for employees and families.
• 16 weeks paid parental leave, unlimited paid time off, remote work and wellness stipends, professional development budget.
• Interviews are conducted via Zoom.
• Offers are extended in writing on official Customer.io letterhead.
• Background checks and employment verifications are part of the pre-employment process.
• Customer.io is committed to diversity, equity, and inclusion.