People Partner

About the role

Customer.io is seeking a People Partner to join our growing People Experience team. This role will support our global workforce, focusing on enhancing organizational effectiveness and employee well-being in a dynamic environment. It's an ideal position for an experienced HR professional looking to significantly influence business outcomes.

Key facts

What you'll do

• Collaborate with leaders to align organizational capabilities with business objectives and growth plans.
• Manage performance review cycles, including guidance on calibration and compensation decisions, and coach managers on talent development.
• Address employee relations matters with fairness and sound judgment to foster a positive work environment.
• Assist in assessing team structures and implementing improvements.
• Support organizational change initiatives and promote change readiness.
• Build relationships with managers to understand their needs and provide ongoing guidance.
• Analyze people data and metrics to identify trends and inform decision-making.
• Support the rollout of employee engagement initiatives.
• Contribute to the development and implementation of employee growth and development programs.
• Actively participate in the People Experience team, enhancing HR capabilities.

Requirements

• A minimum of 5 years of progressive HR experience, preferably in an HRBP or People Partner capacity supporting diverse teams.
• Demonstrated expertise in organizational design, change management, performance management, DEIB, culture building, coaching, development, and people programs.
• Strong proficiency in using people data and analytics to diagnose issues and drive decisions.
• Ability to understand business objectives and their impact on outcomes, using data to support strategic decisions.
• Experience partnering with leaders and influencing the people agenda.
• Ability to build trust and credibility with a global workforce.
• Skill in collaborating effectively with other People Team functions, including Recruiting, People Operations, and Total Rewards.
• Excellent communication and presentation abilities.
• A creative approach to problem-solving, avoiding one-size-fits-all solutions.
• A commitment to supporting employee well-being, DEIB, and engagement initiatives.
• Adaptability and a growth mindset for continuous learning.

Nice to have

• Experience with workforce planning.

Skills & tools

• People data and analytics
• Change management
• Performance management
• Organizational design
• DEIB
• Coaching and development
• People programs (e.g., rewards, recognition)

Practical notes

• Compensation range: $100,000 - $130,000 USD, subject to market rate adjustments.
• Benefits include 100% coverage for medical, dental, vision, mental health, and supplemental insurance premiums for employees and their families.
• 16 weeks paid parental leave.
• Unlimited Paid Time Off (PTO).
• Stipends for remote work and wellness.
• Professional development budget.
• Interviews will be conducted via Zoom.
• Offers will be extended in writing on official Customer.io letterhead.
• Please be vigilant regarding job search activity and contact jobs@customer.io with any questions.
• Background checks and employment verifications are part of the pre-employment process.