Senior Manager, Data Science & Analytics

About the role

Customer.io is seeking a Senior Manager to lead our internal data science and analytics efforts. This role will partner across departments to inform strategic decisions through data-driven insights, forecasting, and measurement. You will guide a team in delivering business value and enhancing customer and product experiences.

Key facts

What you'll do

• Guide and develop a team of Data Scientists and Analysts who support Product, Marketing, Sales, and Customer Experience functions.
• Oversee behavioral analytics, customer segmentation, experimentation, and product performance measurement to inform product strategy and investment.
• Build and manage revenue forecasts, churn predictions, customer health scores, and scoring models for accounts and opportunities.
• Collaborate with data engineering on the Smarty internal data analytics platform, enabling self-service data access.
• Establish best practices and operational frameworks for data science and analytics to ensure efficiency and scalability.

Requirements

• Minimum of 7 years in Data Science, Analytics, Product Analytics, or a similar quantitative field, with proven experience managing and growing teams.
• Strong command of experimentation, forecasting, statistical analysis, and business analytics.
• Advanced SQL proficiency and expertise in Python or comparable analytical languages.
• Experience in defining key metrics, measurement frameworks, and analytical strategies to support business decisions.
• Demonstrated ability to collaborate with senior leadership, influence strategy, and communicate complex findings to diverse audiences.
• Ability to balance strategic leadership with hands-on analytical tasks.
• Familiarity with modern data platforms and warehouses such as Snowflake and dbt, as well as product analytics tools.
• Experience in B2B SaaS, PLG, or subscription-based business models is advantageous.
• Must be based in the Americas.

Nice to have

• Experience in B2B SaaS, PLG, or subscription-based business models.

Skills & tools

• SQL
• Python
• Snowflake
• dbt
• Product analytics tools

Practical notes

• Salary range: $170,000 - $200,000 USD, adjusted for experience and market rates.
• Comprehensive benefits include 100% coverage for medical, dental, vision, mental health, and supplemental insurance for employees and their families.
• 16 weeks paid parental leave and unlimited Paid Time Off.
• Stipends for remote work and wellness, plus a professional development budget.
• Interviews are conducted via Zoom.
• Background checks and employment verifications are part of the pre-employment process.
• Customer.io is committed to fostering inclusion and equity within the tech industry.