Contract IT Specialist

About the role

Customer.io is seeking a part-time IT Specialist contractor to support our growing, globally distributed team. This role focuses on ensuring our people can work effectively and our systems remain secure within a remote, SaaS-focused environment. You will handle daily support tasks, enhance and automate employee lifecycle processes, and contribute to our security and compliance efforts.

Key facts

What you'll do

• Provide tier 1-2 support for hardware, software, SaaS applications, and remote network issues with a strong focus on user experience.
• Manage employee onboarding, offboarding, and role change processes, identifying opportunities for automation and improvement.
• Administer identity and access management, including provisioning, single sign-on (SSO), and role-based access controls across key platforms.
• Maintain the health and compliance of our device fleet using Mobile Device Management (MDM) solutions, covering endpoint protection, patching, and configuration.
• Assist with SOC 2, ISO, and HIPAA compliance by gathering evidence, preparing for access reviews, and ensuring adherence to controls.
• Utilize and manage core tools such as Okta (or similar), Jira, Notion, and Linear for request tracking and resolution.
• Develop and maintain operational documentation for established workflows.
• Collaborate with People, Security, and Engineering teams on cross-functional projects.

Requirements

• 3-5 years of experience in IT support, systems administration, or IT operations, preferably within a B2B SaaS or technology company.
• Hands-on experience with MDM solutions like Kandji, Jamf, Intune, or comparable systems.
• Experience with identity and access management, including SSO and role-based access; Okta experience is highly valued.
• Proven ability to build automation to streamline IT tasks, using scripting, workflow tools, or provisioning platforms.
• Experience supporting compliance activities such as SOC 2, ISO, or HIPAA, including evidence collection and control adherence.
• Proficiency in troubleshooting macOS; Windows troubleshooting is a plus.
• Ability to adapt quickly to new tools and work effectively across various ticketing and workflow systems.

Nice to have

• Experience contributing to the development of an access framework, beyond just operating within one.
• Familiarity with audit tooling.

Skills & tools

• MDM solutions (Kandji, Jamf, Intune, or similar)
• Identity and Access Management (Okta preferred)
• SSO
• Scripting or workflow automation tools
• Ticketing/workflow systems (Jira, Notion, Linear)
• macOS troubleshooting

Practical notes

• All final candidates will undergo a background check and employment verification.
• Interviews will be conducted via Zoom.
• Offers will be extended in writing.
• Please be cautious of any suspicious job search activity and contact jobs@customer.io with any questions.