Forward Deployed Product Manager

About the role

<div class="content-intro"><p>Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta's unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world's leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. </p> <p>Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world's leading investors, including a16z, Greylock, and Sequoia. Cresta's leadership includes some of the leading minds in AI today. The listing location is United Kingdom (Remote).

Key facts

What you'll do

• <div class="content-intro"><p>Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage.
• Cresta's unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel.
• The world's leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. </p> <p>Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world's leading investors, including a16z, Greylock, and Sequoia.
• Cresta's leadership includes some of the leading minds in AI today.
• Our CEO, <a href="https://www.linkedin.com/in/pingwu/">Ping Wu</a>, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.</p> <p>Over the next few years, AI is going to redefine how people all over the world interact with businesses every day.
• Come build that future at Cresta.</p></div><p><strong>About the Role</strong><strong><br></strong></p> <p>As our first EMEA <strong>Forward Deployed Product Manager, AI Agent</strong>, you will create, deploy and optimize AI Agents that transform our customers' businesses and delight their customers.
• This highly cross-functional and customer-facing role blends product thinking, a nose for value, and project leadership with senior customer executives.
• At the end of the day, you own each AI Agent and the outcomes they drive for our customers, and you take that personally.

Requirements

• <div class="content-intro"><p>Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage.
• The world's leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. </p> <p>Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world's leading investors, including a16z, Greylock, and Sequoia.
• Our CEO, <a href="https://www.linkedin.com/in/pingwu/">Ping Wu</a>, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.</p> <p>Over the next few years, AI is going to redefine how people all over the world interact with businesses every day.
• As the first hire in EMEA, you'll also play a key role in setting the standards for the role in the EMEA region and helping to grow the team as we scale.</p> <p> </p> <p><strong>What You'll Do</strong></p> <ul> <li><strong>Own AI Agent outcomes for our customers</strong> - defining and delivering on the metrics that move the needle.
• Help customers move faster to ensure we can deliver quickly and effectively.<br><br></li> <li><strong>Facilitate workshops and design sessions</strong> with customer stakeholders to align on agent use cases, workflows, and success criteria<br><br></li> <li><strong>Work closely with FDEs</strong> to ensure smooth implementation, build new capabilities as needed and provide feedback and improvements to our broader platform<br><br></li> <li><strong>Improve our playbooks </strong>for agent development and customer deployment<br><br></li> <li><strong>Build our forward deployed practice </strong>for EMEA, setting the standards for future growth<br><br></li> </ul> <p><strong>What We're Looking For</strong></p> <ul> <li>5+ years of experience in Technology Consulting, Implementations, Product, or Customer Success roles, ideally working closely with AI or LLM first products<br><br></li> <li>Hands-on work style - curiosity with a bias for action.
• You anticipate needs and bottlenecks and deliver with urgency and care.<br><br></li> <li>Experience leading complex deployments, owning customer r

About Cresta

Save money, increase revenue, and build customer loyalty with the only unified platform for human and AI agents that transforms every customer experience.

About the location

The posting places this role in United Kingdom (Remote). Local hiring markets vary in interview pace and compensation bands. Location copy is here so readers understand the geography attached to the title.