Christian Paul Abedes

Coordinated operational workflows, scheduling systems, execution tracking, and cross-functional process management across daily operations. Developed and maintained SOPs, process documentation, and operational procedures that reduced recurring errors by 20% and improved execution consistency. Generated KPI reports, operational analytics, and performance summaries to support process optimization and decision-making. Improved workflow efficiency through process refinement, task prioritization, and operational coordination initiatives. Managed operational timelines, execution tracking, and stakeholder coordination to ensure process continuity and delivery targets. Assisted in identifying inefficiencies within operational processes and implemented structured improvements to reduce delays and improve workflow reliability. Supported data organization, reporting workflows, and operational documentation management using Excel and cloud-based productivity platforms. Worked closely with internal teams to improve communication flow, operational transparency, and process standardization.

Managed 25–40 daily operational and customer support workflows while maintaining 90–95% CSAT in a high-volume startup environment. Streamlined onboarding and support processes by creating structured SOPs, reusable response systems, and workflow documentation that improved team consistency and reduced manual handling time by 15–25%. Collaborated with engineering and product teams to identify workflow bottlenecks, operational inefficiencies, and process improvement opportunities. Supported operational tooling and workflow coordination across customer onboarding, issue escalation, and internal tracking systems. Built scalable knowledge base documentation and process guides to improve internal operational efficiency and support automation readiness. Utilized AI-assisted tools and automation platforms to optimize repetitive operational tasks and improve response efficiency. Contributed to operational reporting, workflow monitoring, and service quality tracking using spreadsheets and reporting tools. Assisted in troubleshooting workflow-related operational issues and improving execution reliability across support operations.