Christian Paul Abedes

Supporting Galxe, the world's largest Web3 credential & community growth platform with 33M+ users and 7,000+ protocol partners, including Optimism, Arbitrum, Solana, and Base. Managed 100+ support tickets weekly across Galxe's quest platform, resolving on-chain credential issues, wallet connection errors, NFT/OAT claim failures, airdrop disputes, and account access problems while maintaining full SLA compliance. Diagnosed and replicated Web3-specific platform bugs, including transaction errors, Sybil-resistance false positives, Galxe Score discrepancies, and cross-chain interoperability issues; producing reproducible steps that reduced developer investigation time. Built and maintained an internal knowledge base documentation covering documentation, quest setup, credential verification, wallet troubleshooting, updating help articles and campaign FAQs, reducing repeat escalations, and improving first-contact resolution rates across the support team. Served as a frontline community representative for a platform trusted by 7,000+ Web3 projects, communicating technical resolution timelines to protocol partners and individual users across global time zones. Collaborated with engineering and product teams to escalate critical smart contract bugs, platform outages, and campaign configuration errors; translating user-reported symptoms into structured technical briefs for faster developer action. Monitored platform issue patterns and proposed workflow improvements that reduced recurring user complaints and contributed to a more streamlined support pipeline

Ran community operations, business development, and KOL partnerships across multiple Web3 projects simultaneously while working full-time. Each project had its own community, brand, and growth goals. Built and owned community cultures from scratch across Discord and Telegram for multiple Web3 projects, designing daily engagement rhythms, event structures, and moderation systems that turned new servers into active and loyal ecosystems. Closed 100+ collaborations in a single week as Collab Manager, managing the full pipeline from outreach and negotiation through content briefing and campaign delivery across DeFi, NFT, and Layer 2 ecosystems. Grew One Percent community to 30,000+ Discord members through structured moderation, member onboarding, KPI tracking, and an active MEXC exchange partnership that drove new volume traders into the ecosystem. Built collaboration pipelines with gaming guilds and Web3 communities for Cursed Stone, identifying strategic partners, negotiating collab terms, and coordinating joint events that expanded reach into new player audiences. Managed KOLs and community leaders across multiple channels, briefing them on campaign objectives, tracking content output, and ensuring messaging aligned with brand standards and audience expectations. Tracked new applicant trading volumes and community KPIs every quarter, consistently hitting team targets and building a segmentation system that identified high-value members for VIP outreach and rewards. Handled FUD (Fear, Uncertainty, Doubt) and community crises in real time with facts and professionalism, preserving member confidence during market volatility and competitive pressure across multiple communities simultaneously. Grew One Percent to 30,000+ Discord members and drove new trading volume through MEXC partnership. Scaled Cursed Stone to 10,000+ members with thousands of active testers across gaming guild partnerships. Supported All Domains through its successful TGE launch in Q4 2025 with community fully activated

Sole operations owner for IT and automation support in a high-volume manufacturing environment. Responsible for keeping mission-critical production systems running, maintaining data integrity, and providing end-to-end technical support across the entire facility without escalation dependencies. Maintained 99%+ uptime for Automated Optical Inspection systems through proactive diagnostics, sensor calibration, and real-time debugging, directly preventing costly production stoppages across the facility. Owned all hardware and software troubleshooting independently across Windows workstations, including OS restores, driver management, backup management, and full performance optimization with no external support team. Conducted daily data analysis of system output logs, identifying defect patterns and producing structured management reports that informed data-driven production decisions at the leadership level Sole IT and production operations owner for a manufacturing facility from 2019 to 2024, maintaining 99%+ system uptime and zero critical data loss across all five years.