Partner Content - Growth Account Manager

About the role

This position focuses on scaling the success of Tier 2 and 3 educational and industry partners by managing a portfolio of 40 plus accounts. You will drive revenue and engagement while guiding partners from their initial launch through long-term content portfolio management.

Key facts

What you'll do

• Manage a portfolio of 40+ partners to drive year-on-year growth, satisfaction, and engagement.
• Coordinate with marketing, operations, and product teams to ensure successful content launches.
• Conduct annual business reviews to identify expansion opportunities and retention strategies.
• Provide data-driven insights and actionable recommendations to help partners optimize their content performance.
• Troubleshoot operational issues and provide training to ensure partners can effectively use platform features.
• Develop and refine scalable account management processes to improve efficiency across the partner base.

Requirements

• 7+ years of experience in partner success, account management, or related fields, preferably in edtech or B2C.
• Proven project management ability, specifically regarding content launches and cross-functional coordination.
• Strong communication and relationship-building skills.
• Proficiency with CRM software like Salesforce and data management tools.

Nice to have

• MBA or equivalent degree from a top-tier university.
• Background in consulting.
• Experience utilizing generative AI to improve operational efficiency.
• Familiarity with online education platforms and partner onboarding workflows.
• Ability to make quick, sound judgments in a fast-paced environment.

Skills & tools

• CRM (Salesforce)
• Data analysis
• Project management
• Strategic planning
• Content portfolio management

Practical notes

• Coursera is a B Corp and a Delaware public benefit corporation.
• All applications must be submitted directly through the official careers page.
• Official communication will only occur via coursera.org or udemy.com email addresses.
• Reasonable accommodations are available for qualified applicants by contacting recruiting@coursera.org.