Quality Engineer - QA Lead

About the role

Join Costco Travel IT, where you will play a pivotal role in shaping the technical landscape of one of the largest retailers globally. As a QA Lead, you will guide a team of Quality Engineers, ensuring the highest standards of software quality across multiple scrum teams. This position offers an opportunity to work in a collaborative environment that values employee growth and community engagement.

Key facts

What you'll do

• Design and oversee the implementation of testing processes aimed at continuous improvement.
• Promote the adoption of best practices and standards for software testing and automation integration.
• Identify issues, analyze quality risks, and propose mitigation strategies.
• Assist in formulating testing strategies for complex technical projects.
• Manage and eliminate roadblocks for both onshore and offshore quality teams.
• Participate in the recruitment and onboarding of new team members while enhancing existing processes.
• Mentor team members to boost their skills and productivity.
• Effectively manage the functional and automation team backlog in collaboration with QA leadership.
• Measure and report on organizational performance against established quality metrics.
• Define testing strategies to validate new or enhanced functionalities.
• Guide team members in breaking down requirements into actionable test plans.
• Identify dependencies related to QA environments, tools, training, and communication processes.
• Collaborate with team members to address risks that could delay product delivery.
• Assist team members in diagnosing issues with failed test scripts.
• Support the identification of manual and automated tests affected by new feature developments.
• Provide constructive feedback during retrospectives regarding the quality of sprint deliverables.
• Manage the resolution of defects identified throughout the development lifecycle and generate quality reports for stakeholders.
• Work with product teams to establish automated testing strategies for various applications.
• Develop testing protocols to enhance end-to-end testing results and share best practices with other Quality Engineers.
• Collaborate with DevOps Engineers and Systems Architects to integrate new automated tests into the CI pipeline.
• Share automation practices to foster early testing within the development cycle.
• Maintain regular attendance at your designated workplace.

Requirements

• A minimum of 8 years of experience in quality assurance within a technology delivery environment.
• At least 8 years of experience with web and internet technologies.
• Over 2 years of demonstrated leadership experience.
• Experience coaching and leading QA teams in a Scrum environment.
• Knowledge of web UI and backend automation.
• Familiarity with testing Service Oriented Architectures (SOA) and Microservices.
• Proficiency in Java (or a similar programming language).
• Experience with Microsoft SQL or comparable relational databases.
• Background in CI/CD and DevOps practices.
• Understanding of XML/JSON and web-based SOAP/RESTful services.
• Knowledge of security and performance testing methodologies.
• A proactive approach to self-improvement and team collaboration.
• Strong problem-solving skills with a practical mindset.
• Familiarity with the travel industry is a plus.

Nice to have

• Understanding of multi-tier application architecture (presentation, service, data).
• Experience working with offshore teams.
• Familiarity with Splunk and Jenkins.
• Knowledge of accessibility testing.
• Experience with mobile and responsive web applications.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and Teams.
• Internal candidates should have at least one year of experience on their current team.

Required Documents

• Cover Letter
• Resume

Pay Ranges

Level 3 - $130,000 - $160,000

Senior - $150,000 - $190,000, eligible for bonus and Restricted Stock Units (RSU)

We provide a comprehensive benefits package that includes paid time off, health benefits (medical, dental, vision, hearing aid, pharmacy, behavioral health, employee assistance), health care reimbursement, dependent care assistance, short-term and long-term disability insurance, AD&D insurance, life insurance, 401(k), and a stock purchase plan for eligible employees.

Costco is dedicated to fostering a diverse and inclusive work environment. We are an equal opportunity employer, and all qualified candidates will be considered for employment regardless of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you require assistance or accommodation due to a disability during the application or recruitment process, please contact IT-Recruiting@costco.com.

Upon hiring, candidates must provide proof of authorization to work in the United States. Some positions may not be eligible for work visa sponsorship, including but not limited to H1-B visas.