Senior Conference & Events Manager

About the role

Convene Hospitality Group is hiring a leader to oversee event operations and conference services at our London location. You will manage the daily performance of our venue, ensuring high standards of service and financial targets are met while supporting your team.

Key facts

What you'll do

• Direct the Events Operations and Conference Services teams, including staff scheduling and communication.
• Supervise external cleaning contracts and manage all venue maintenance tasks.
• Maintain Health and Safety standards across the facility.
• Monitor Front of House systems and implement operational improvements.
• Track client feedback to maintain a 90 percent Venue Verdict score and a 9 to 10 Net Promoter score.
• Manage inventory, stock rotation, and purchase order systems.
• Oversee invoicing and labor costs to align with company business plans.

Requirements

• Proven experience in commercial and financial management within a venue setting.
• Operational expertise in managing client service and conference departments.
• Ability to build and lead high-performing teams.
• Strong skills in maintaining client relationships and resolving complaints professionally.

Skills & tools

• Financial and budget management
• Staff leadership and rota planning
• Venue operations and maintenance oversight
• Inventory and stock control
• Health and Safety compliance

Practical notes

Benefits include private medical insurance, a bonus scheme, 25 days of annual leave plus bank holidays, and an Employee Assistance Program. We also offer a cycle-to-work scheme, interest-free loans for rail season tickets, and fitness membership subsidies. Convene is an equal opportunity employer.