Banquet Services Manager

About the role

Convene Hospitality Group is hiring a Banquet Services Manager for The Mallory, a 50,000-square-foot event space located in the Terminal Warehouse in West Chelsea. This role leads venue operations and manages the hourly staff to ensure high-touch service for events hosting up to 550 guests. You will serve as the primary on-site lead for logistics, vendor coordination, and event execution.

Key facts

What you'll do

• Direct and schedule hourly, full-time, part-time, and temporary staff to meet operational standards.
• Oversee the transformation of event spaces by reviewing floor plans and managing furniture, staging, and decor placement.
• Coordinate logistics for vendor deliveries, load-ins, and load-outs while ensuring compliance with venue policies.
• Act as the primary point of contact during events to resolve issues and maintain a high level of hospitality.
• Manage facility upkeep, including pre- and post-event walkthroughs and inventory tracking of equipment and supplies.
• Handle payroll, shift objectives, and administrative reporting for the operations team.
• Collaborate with event producers and clients to troubleshoot changes and improve operational processes.

Requirements

• 3+ years of experience in hospitality leadership, venue management, or event operations.
• Proven ability to manage teams and execute tasks in a high-pressure, event-driven environment.
• Strong organizational skills with the ability to handle multiple priorities simultaneously.
• Excellent communication and problem-solving skills with a client-focused approach.
• Ability to work a flexible schedule, including holidays, nights, and weekends.
• Physical capacity to oversee setup, including standing, walking, and moving equipment.

Nice to have

• Proficiency in Spanish.
• Knowledge of facility operations, AV, and load-in processes.

Skills & tools

• Event logistics and venue operations
• Staff management and scheduling
• Payroll administration
• Vendor and client relations

Practical notes

• Benefits include day-one health coverage for employees and families, 24/7 virtual care, fertility and family planning support, and emotional well-being resources.
• Time off includes generous PTO, paid parental leave, a year-end holiday closure, and your birthday off.
• Financial benefits include a 401K with company match and support for professional certifications or courses.
• The company operates under the GRIT values of Genuine, Relentless, Integrity, and Teamwork.