Workplace Experience Manager

About the role

Commure is seeking a Workplace Experience Manager to oversee U.S. new hire integration and manage the daily operations of our Mountain View office. This is a hands-on position where you will develop and implement programs, guiding new hires from offer acceptance through their first three months while also maintaining the Mountain View headquarters.

Key facts

What you'll do

• Manage the entire U.S. onboarding process for new employees for their first 90 days
• Lead weekly new hire orientations and confirm readiness for Day 1, including equipment, systems, and workspace
• Create and update onboarding materials, manager guides, and 90-day plans
• Collaborate with hiring managers to develop specific onboarding plans for new roles
• Implement automation and AI to streamline tracking and improve visibility for onboarding
• Monitor and report on new hire readiness, completion rates, and feedback
• Identify areas for improvement in onboarding and implement solutions
• Create and deliver programs that enhance employee connection and collaboration
• Organize on-site events, recognition activities, and company celebrations
• Work with Marketing on employer branding and internal communications
• Use feedback and participation data to refine programs within budget
• Oversee daily operational standards for the Mountain View office
• Act as the main point of contact for workplace issues and resolve them promptly
• Partner with Facilities, IT, and Security to maintain a safe and welcoming office environment
• Track office utilization and service trends to drive ongoing improvements
• Manage vendor relationships, contracts, and renewals
• Collaborate with Finance on budgets, approvals, and expense reporting
• Maintain compliance records, safety documentation, and workplace postings
• Establish clear service expectations for office support staff
• Develop the operational framework for the function and advocate for future resources as the company grows
• Recruit and manage additional support staff as the function expands

Requirements

• 7 or more years of experience in workplace experience, onboarding, office operations, or a related People function
• Proven ability to independently manage onboarding programs from pre-boarding through 90 days
• Experience supporting an office with 300 to 500 on-site employees or similar complexity
• Experience supervising a small team, contractors, or vendors
• Strong skills in facilitation, project management, and written communication
• Ability to work on-site in Mountain View every Monday, Wednesday, and Friday

Skills & tools

• Excel/Google Sheets
• HRIS
• Workflow or project management tools

Practical notes

All official communications will originate from @commure.com email addresses. Employees must adhere to information security policies, protect company assets, and report any security risks. These requirements will be acknowledged upon hire and annually.