People Consultant (India)

About the role

This role manages the daily human resources operations for our teams in India, ensuring all core People Operations functions are executed consistently, compliantly, and with an employee-first approach. It connects People, Finance/Payroll, and business operations, focusing on strong operational discipline, accurate HRMS data, and reliable governance for payroll, attendance, documentation, and employee support. This is a hands-on position requiring meticulous attention to detail and the ability to create scalable processes.

Key facts

What you'll do

• Oversee all People Operations in India, including the employee lifecycle, HRMS updates, documentation, and policy adherence.
• Implement and maintain the India People Ops operational rhythm, including weekly checklists, monthly calendars, and exception logs, to ensure predictable and auditable operations.
• Coordinate monthly payroll inputs with Finance/Payroll, covering attendance, leave, deductions, additions, exceptions, and validation.
• Manage attendance governance and exception handling, ensuring all approvals and supporting documents comply with policy.
• Maintain an accurate compliance calendar for payroll cutoffs and ensure timely completion with minimal reworks.
• Drive precise HRMS data management for employee master data, reporting structures, work models, policy acknowledgements, and access controls.
• Manage standard letter and documentation workflows, such as employment letters, salary letters, confirmations, and verifications, adhering to clear service level agreements and template standards.
• Operate a structured HR helpdesk process for intake, triage, resolution, and escalation, with documented turnaround times.
• Collaborate with HR Business Partners and leadership on sensitive cases, ensuring high-quality documentation and a clear case history.
• Manage operational checklists for onboarding and offboarding, including document collection, HRMS actions, and exit workflows, to provide a consistent employee experience.
• Coordinate full and final settlement inputs, ensuring exits are completed with accurate documentation and timely closure.
• Develop and maintain Standard Operating Procedures (SOPs) for recurring People Ops workflows to ensure consistent application across teams.
• Track key People Ops metrics like case volume, SLA adherence, recurring issues, and exception trends, proposing data-driven improvements.

Requirements

• 4-6 years of experience in People Operations or HR Operations, ideally in a high-volume, fast-paced environment.
• Strong practical experience managing payroll input governance, attendance/leave workflows, monthly cutoffs, and exception handling.
• High comfort level with HRMS hygiene, data accuracy, approvals, reporting lines, policies, and access controls.
• Solid experience managing employee documentation (letters, templates), onboarding/offboarding, and full and final settlement coordination with strong attention to detail.
• Ability to create SOPs, checklists, and trackers that reduce individual dependencies and enhance operational scalability.
• Strong stakeholder management skills, capable of working effectively with Finance/Payroll, IT, and business leaders, knowing when and how to escalate issues and document them.
• Calm, structured, and service-oriented approach, able to handle employee queries professionally while maintaining policy consistency.
• Strong written communication skills and comfort working with sensitive and confidential employee data.

Practical notes

All official communications will originate from email addresses ending in @commure.com. Employees must adhere to the organization's information security policies, including protecting assets from unauthorized access, disclosure, modification, destruction, or interference. Reporting confirmed or potential security events or risks to the information security office is required. Attestation to these requirements will be part of the hiring process and annual reviews.