Senior Operations Manager, Accounts

About the role

Commure is building an AI operating system for the healthcare industry to automate documentation and revenue cycle workflows. This role focuses on optimizing account operations and revenue cycle management to support our rapid scaling. You will manage high-value client relationships while designing the internal systems required to handle a projected 5 to 10 times increase in our customer base.

Key facts

What you'll do

• Manage client growth through operational improvements and new initiatives.
• Track and improve key performance indicators including process throughput and defect rates.
• Create and document standardized internal processes, training materials, and reporting structures.
• Coordinate with Product, Engineering, Billing, Launcher, and Account Management teams.
• Serve as the main contact for complex accounts generating $1.2M to $1.5M in annual recurring revenue.
• Support junior staff by acting as an escalation point for client issues.
• Lead project execution from initial concept to final outcome.
• Travel for business purposes 10-20 percent of the time.

Requirements

• 3-5 years of experience in operations, investment banking, or consulting within a high-growth SaaS environment.
• Background in leading teams within client-facing roles.
• Proficiency in SQL and Excel for data analysis.
• Proven ability to manage multiple projects simultaneously in a fast-paced setting.
• Strong communication skills to lead client meetings and address difficult topics with confidence.
• Ability to work autonomously, prioritize tasks, and resolve blockers.
• Commitment to following information security policies and protecting company assets.

Nice to have

• Experience in the Revenue Cycle Management (RCM) sector.
• Prior experience working at a startup.

Skills & tools

• SQL
• Excel
• Project Management
• Client Relationship Management

Practical notes

• This position requires being on-site in Mountain View, CA, five days per week.
• Official communication from the company will only originate from email addresses ending in @commure.com.
• Employees must attest to information security policies upon hiring and annually.