Operations Manager, Accounts

About the role

This role focuses on Revenue Cycle Management within the Operations team. You will define key business processes across the organization, taking full ownership from execution to client onboarding and driving business metrics. This is a highly visible, impactful, and autonomous position with significant growth potential as you solve hyper-growth challenges.

Key facts

What you'll do

• Drive client expansion through operational improvements and new initiatives.
• Improve operational metrics such as process throughput and defect rates.
• Dedicate 80% of your time to account management and 20% to process improvement and cross-functional projects.
• Manage accounts daily, resolving escalations and proactively identifying operational enhancements beyond immediate client needs.
• Develop and standardize internal processes, reporting, training, and documentation to support a 5-10x customer base increase in the next 12 months.
• Ensure efficient and timely execution of internal operations projects.
• Collaborate with internal stakeholders including Product, Engineering, Billing, Launcher, Account Management, and other Operations teams.
• Contribute to designing and implementing scalable and efficient systems and processes.
• Deconstruct complex business problems.
• Own project execution and outcomes.
• Maintain a deep understanding of the business to proactively address emerging issues.
• Serve as the main contact for over 12 accounts, representing more than $1M in annual recurring revenue.
• Manage client relationships to ensure satisfaction and maximize retention.
• Travel 10-20% of the time.

Requirements

• 3-5 years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company.
• Enjoy interacting with customers and strive to provide excellent customer experiences.
• Expertise in project management, including deploying multiple projects in a fast-paced setting.
• Relentless in seeking information, asking questions, and understanding customer requests.
• Humbly confident in leading client meetings and discussing difficult subjects with trust.
• Comfortable working autonomously, prioritizing effectively, and identifying internal and external blockers.
• Demonstrated drive, intellectual curiosity, attention to detail, and a track record of success.
• Commitment to delivering customer value by understanding client use cases and aligning them with best practices.
• Experience working cross-functionally with sales, operations, and engineering to meet client needs and company goals.
• Proficiency in documenting and developing best practices for the Implementation team's continuous improvement.

Nice to have

• Experience in Revenue Cycle Management (RCM) or prior startup experience.

Skills & tools

• SQL
• Excel

Practical notes

• All official communication will come from email addresses ending in @commure.com.
• Employees must adhere to information security policies, including protecting assets and reporting security risks. These requirements will be attested to upon hire and annually.