Onboarding Manager

About the role

Join our Enterprise team to lead the deployment of our AI operating system for healthcare. You will manage high-stakes implementations for strategic clients, ensuring they achieve rapid value while overseeing a team of specialists.

Key facts

What you'll do

• Manage the full lifecycle of activation projects from initial kickoff through to steady-state operations.
• Create and refine standardized implementation frameworks and best practices.
• Build detailed project roadmaps that align with client goals and schedules.
• Lead coordination efforts between client IT, clinical teams, and administrative leadership.
• Tailor our platform configurations to fit specific organizational workflows.
• Develop custom operational dashboards and tools using Retool.
• Build and manage analytics workflows and data pipelines to track deployment progress.
• Write SQL queries to evaluate client adoption and usage trends.
• Conduct training sessions for providers, administrative staff, and end users.
• Define and monitor KPIs to verify the success of each implementation.
• Automate reporting processes to provide visibility into project status.
• Maintain executive-level relationships to ensure high satisfaction throughout the activation phase.
• Document processes and drive continuous improvement initiatives.
• Partner with Engineering and Product teams to address technical blockers.
• Mentor junior staff and promote knowledge sharing across the department.

Requirements

• Bachelor degree in Business, Computer Science, Healthcare Administration, or a related field.
• 7+ years of professional experience in healthcare technology or SaaS environments.
• Technical proficiency in SQL and data visualization platforms like Tableau or Looker.
• Proven ability to manage multiple complex enterprise implementations at once.
• Strong communication skills for interacting with C-suite stakeholders.
• Experience managing enterprise-scale change and stakeholder engagement.
• Ability to travel between 25% and 50% of the time for on-site client work.

Nice to have

• Master degree in a relevant technical or healthcare discipline.
• Direct experience with healthcare AI or machine learning.
• Familiarity with clinical workflows and EHR systems, particularly Epic.
• Proficiency with low-code tools like Retool.
• Ability to write or interpret JavaScript and SQL for implementation customization.
• Professional background in medical scribing or clinical documentation.

Skills & tools

• SQL
• JavaScript
• Retool
• Looker
• Tableau
• EHR systems (Epic)

Practical notes

• All official correspondence originates from @commure.com email addresses.
• Employees must adhere to company information security policies regarding asset protection and risk reporting.
• Security policy attestation is required upon hire and annually thereafter.