Clinical Implementation Specialist

About the role

This role involves leading the successful deployment and adoption of Commure's product suite for enterprise healthcare clients. You will ensure a smooth onboarding process, quick value realization, and manage key client relationships. This position also includes guiding a team of implementation specialists.

Key facts

What you'll do

• Lead activation projects for new strategic clients from initial kickoff through go-live and ongoing support.
• Establish and standardize implementation methods and best practices across the company.
• Develop and execute detailed implementation plans that align with client goals and timelines.
• Coordinate various teams, including IT, clinical staff, and administrative personnel, during implementations.
• Configure and tailor Commure solutions to meet specific client needs and workflows.
• Create custom operational tools and dashboards using Retool to support implementations and track metrics.
• Build and maintain data pipelines and analytics workflows to monitor implementation progress.
• Write SQL queries and scripts to analyze client usage patterns and adoption.
• Design and deliver training programs for different user groups, such as providers, staff, and administrators.
• Define and track key performance indicators (KPIs) to measure implementation success.
• Develop automated reporting solutions to track implementation progress and success metrics.
• Manage and cultivate C-level relationships during the activation phase to ensure high satisfaction and adoption.
• Create and maintain implementation documentation, best practices, and process improvements.
• Work with Product and Engineering teams to resolve technical issues during implementation.
• Drive continuous improvement of implementation processes based on metrics and feedback.

Requirements

• Bachelor's degree in Healthcare Administration, Business, Computer Science, or a related technical field.
• At least 3 years of experience in SaaS technology, healthcare technology, or a similar role.
• Technical aptitude with basic data analysis skills, including SQL, and experience with data visualization tools.
• Strong project management skills, capable of managing multiple strategic implementations concurrently.
• Excellent communication and presentation skills, especially when interacting with stakeholders.
• Experience with change management and engaging stakeholders at an enterprise level.
• Ability to travel 25% to 50% for on-site client engagement.

Nice to have

• Experience with AI/ML technologies in healthcare.
• Strong understanding of healthcare workflows and EHR systems, particularly Epic.
• Experience with low-code platforms, with a preference for Retool, for creating operational dashboards and tools.
• Ability to write and understand basic JavaScript/SQL for customizing implementations.
• Background in clinical documentation or medical scribing.

Skills & tools

• SQL
• Data visualization tools (Looker, Tableau)
• Retool
• JavaScript (basic)

Practical notes

This role is entirely remote, but requires travel up to 50% for client engagement. All official communications will originate from @commure.com email addresses. Employees must adhere to information security policies and report any potential risks.