Engagement Manager

About the role

You will oversee the entire lifecycle of customer service engagements, ensuring successful product adoption and long-term value. This position requires coordinating across various internal departments and client stakeholders to drive project delivery and support company growth.

Key facts

What you'll do

• Manage the installation, configuration, and initial operation of Collibra technology for clients.
• Create engagement plans and provide status updates regarding progress, risks, and project issues to internal and external partners.
• Ensure all service delivery adheres to established company methodologies and documentation standards.
• Collaborate with Sales, Product Management, Customer Support, and Professional Services Architects to meet project goals.
• Define customer-specific operating models to support technical and production go-live milestones.
• Lead recurring review meetings with clients and internal staff while facilitating workshops to achieve revenue objectives.

Requirements

• Minimum of 5 years of experience in consulting management, preferably within a SaaS environment.
• Demonstrated ability to handle multiple concurrent projects while meeting budget and quality standards.
• Strong presentation skills with the ability to communicate effectively to business and IT stakeholders.
• Bachelor degree or equivalent in a technical, business, or related field.
• Mandatory proficiency in English.
• Proven experience using AI tools such as ChatGPT, Claude, Gemini, or Copilot to improve workflows or solve business problems.
• Must be eligible to work in London.

Nice to have

• Fluency in German or Dutch.
• Familiarity with data governance or data management technologies.

Skills & tools

• Consulting management
• Project delivery
• SaaS engagement lifecycles
• Stakeholder management
• AI tools (ChatGPT, Claude, Gemini, Copilot)

Practical notes

• You will be expected to learn Collibra products and service processes within the first month.
• By the third month, you will manage engagements with some supervision, transitioning to minimal supervision by the sixth month.
• The company offers competitive compensation, health coverage, and flexible time off.
• Collibra is an equal opportunity employer and provides accommodations for applicants upon request.