Member Communications Specialist

About the role

This position focuses on crafting and distributing clear, helpful information to our members. You will play a key role in ensuring members understand their benefits and how to use them effectively. Your work will directly impact the member experience.

Key facts

What you'll do

• Develop and send out email communications to members regarding their health benefits.
• Create content that explains complex benefit information in an easy-to-understand way.
• Coordinate the timing and delivery of various member outreach initiatives.
• Support open enrollment communication efforts.

Requirements

• A bachelor's degree in Communications, Marketing, English, or a related field.
• 2 to 4 years of experience in communications, marketing, or a similar role.
• Proven ability to write clear and concise content for a broad audience.
• Experience with email marketing platforms is necessary.

Nice to have

• Prior experience in the healthcare or benefits industry.
• Familiarity with project management tools.

Skills & tools

• Email marketing software
• Content creation tools
• Communication platforms

Practical notes

• This is a part-time contract role.
• We are an equal opportunity employer.