Customer Service Representative
Collective HealthUSA1w ago
remotecurated-jd
Job description
Customer Service Representative at Collective Health.
About the role
We are looking for a dedicated professional to join our support team in Lehi. This position focuses on assisting members with their health benefit inquiries and ensuring they receive clear guidance.
Key facts
What you'll do
- Provide direct support to members regarding their health benefit plans
- Communicate effectively in both English and Spanish to resolve member concerns
- Navigate internal systems to provide accurate information about coverage and claims
- Document interactions and follow up on outstanding member issues
Requirements
- Fluency in both English and Spanish
- Availability for a 6-month contract commitment
- Ability to work on-site in the Lehi office
Skills & tools
- Bilingual communication skills
- Customer support software proficiency
- Health benefits knowledge