Sr. Technical Support Engineer

About the role

This position focuses on providing advanced technical assistance to customers using CockroachDB. You will be instrumental in resolving complex issues and ensuring customer success with our distributed SQL database.

Key facts

What you'll do

• Investigate and resolve intricate technical challenges reported by customers.
• Collaborate with engineering teams to identify and address product defects.
• Develop and maintain comprehensive documentation for support knowledge base.
• Guide customers through best practices for deploying and managing CockroachDB.
• Contribute to improving support processes and tools.

Requirements

• Minimum of 4 years of experience in a technical support or similar customer-facing engineering role.
• Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
• Proficiency in SQL and distributed systems concepts.
• Experience with at least one major cloud provider (AWS, GCP, Azure).
• Strong problem-solving and analytical abilities.

Nice to have

• Experience with containerization technologies like Kubernetes.
• Familiarity with Go programming language.
• Previous work with NoSQL databases.

Skills & tools

• CockroachDB
• SQL
• Cloud Platforms (AWS, GCP, Azure)
• Kubernetes
• Go

Practical notes

• Visa sponsorship is not available for this role.
• Travel is not expected.
• Benefits include health insurance and paid time off.
• Applications will be reviewed on a rolling basis.