Manager, Customer Success

About the role

We are looking for a leader to guide our Customer Success team in supporting users of CockroachDB. You will oversee the post-sales experience, ensuring our clients effectively adopt and scale their database infrastructure.

Key facts

What you'll do

• Manage and mentor a team of Customer Success professionals to drive product adoption.
• Oversee the health and retention of our client base.
• Collaborate with internal departments to address technical requirements and business goals.
• Monitor metrics to ensure high satisfaction and value realization for our users.

Requirements

• Demonstrated experience in a leadership or management capacity within a customer-facing function.
• Professional background in the database, cloud infrastructure, or enterprise software sectors.
• Ability to work within a remote environment while maintaining high team performance.

Skills & tools

• CockroachDB
• Customer Success management
• Enterprise software support
• Cloud database architecture

Practical notes

While Cockroach Labs maintains an office-first policy for most staff, remote designations are reserved for specific roles including those in Field Sales, Sales Engineering, and Enterprise Architecture. Exceptions for remote work are granted only at the discretion of the executive team. Applicants residing in California, the United Kingdom, or the European Economic Area should review the company Employee Privacy Policy.