Systems Engineer, Product Platform Tools

About the role

Join the Product Platform Tools team to build and maintain Cloudflare's internal support and administration platform. This critical system is the backbone for customer-facing and operational teams across the company. You will develop backend services, infrastructure, APIs, and integrations for this enterprise-level platform.

Key facts

What you'll do

• Design, implement, and operate backend services, infrastructure, APIs, and integrations for Cloudflare's internal support and admin platform, ensuring it scales for a global organization.
• Collaborate with other engineering teams to integrate their support and admin applications onto the platform, focusing on smooth, governed, and scalable solutions.
• Work directly with non-engineering teams like Support, Legal, and Security to translate their operational needs into reliable and maintainable platform capabilities.
• Manage and enhance the platform's security and authorization, working with Security and Legal to implement access control policies and compliance standards.
• Quickly learn and improve existing codebases across various Cloudflare systems to reduce operational burden and boost platform reliability.
• Participate in on-call rotations, respond to production issues, and conduct post-incident reviews to improve platform reliability and scalability.
• Contribute to platform observability, developer experience, and engineering standards, impacting all teams that rely on the platform.

Requirements

• 5+ years of professional experience building and operating production backend services for large organizations.
• Strong proficiency in Go and/or TypeScript.
• Demonstrated experience in platform engineering, internal tooling, or support/admin systems, with direct experience assisting non-technical users or customer-facing teams.
• Deep understanding of authorization and authentication systems (e.g., OAuth 2.0, OIDC, JWT, OPA/Rego, role-based access control, policy-based access) and a security-first approach to system design.
• Proven ability to design and operate systems that serve a large and diverse internal user base with varied reliability and performance needs.
• Ability to work effectively across organizational boundaries, engaging with engineering teams, Security, Legal, and non-technical operational stakeholders.
• Comfortable working with unfamiliar and legacy codebases, able to quickly understand and contribute incrementally.
• Strong written and verbal communication skills, capable of explaining technical details to diverse stakeholders and understanding their business or operational needs.
• Advanced, hands-on experience with Kubernetes and Docker in production environments, including cluster operations, resource management, networking, and debugging containerized workloads.
• Strong database experience, including schema design, query optimization, and operating databases in high-availability production environments.

Nice to have

• Experience building or operating internal support tools, admin consoles, case management systems, or operational dashboards for non-engineering teams at enterprise scale.
• Familiarity with security governance workflows, compliance tooling, or working with Security or Legal teams on access control requirements.
• Exposure to Cloudflare's product ecosystem (Workers, Access, Zero Trust, Gateway) as a user or implementer.
• Experience with observability tooling and practices, including distributed tracing, structured logging, and metrics dashboards (e.g., Grafana, Kibana, Jaeger).
• Experience with Terraform for infrastructure-as-code and GitLab CI/CD for automated build, test, and deployment pipelines.
• Exposure to Temporal workflows or distributed workflow orchestration.

Skills & tools

• Go
• TypeScript
• Kubernetes
• Docker
• OAuth 2.0
• OIDC
• JWT
• OPA/Rego
• Grafana
• Kibana
• Jaeger
• Terraform
• GitLab CI/CD
• Temporal

Practical notes

This position may require access to information protected under U.S. export control laws. Any offer of employment may be conditioned on your authorization to receive controlled software or technology without sponsorship for an export license. Cloudflare is an equal opportunity employer and provides reasonable accommodations to qualified individuals with disabilities.