Manager, Customer Engineer, Associate Programs

About the role

This role involves leading Cloudflare's Associate Engineer Program, a critical initiative for developing early-career talent into skilled technical consultants. You will be instrumental in designing and implementing a comprehensive development journey, preparing individuals for success in customer-facing engineering roles. This position is about shaping future technical leaders for the organization.

Key facts

What you'll do

• Manage the entire associate lifecycle, from initial onboarding to their transition into full-time field roles.
• Develop and deliver educational content, including practical labs, certification pathways, and assessments for both technical expertise (Cloud, Security, Workers) and soft skills (Discovery, Demoing, MEDDPICC).
• Coordinate with University Recruiting, Sales Leadership, and Global Enablement to ensure the program meets business hiring requirements.
• Directly supervise a cohort of Associates, providing regular feedback, career guidance, and performance coaching.
• Monitor and report on key program metrics such as "Time to Productivity," graduation rates, and long-term retention of alumni.
• Foster Cloudflare's core values of curiosity and teamwork among new team members.
• Determine the best fit for Associates by collaborating with relevant leaders for roles like Customer Engineer or BDR.

Requirements

• 5+ years of experience in technical enablement, program management, or customer-facing technical positions (Sales Engineer, Solutions Architect, or Professional Services).
• Demonstrated success in creating and managing "Academy-style" programs or large-scale technical training initiatives.
• 3+ years of experience with Internet protocols (TCP/IP, DNS, TLS), Cloud Security, or Edge Computing, with the ability to explain complex topics to beginners.
• Proven ability to teach technical material and design structured learning paths and hands-on lab environments.
• Skill in influencing stakeholders across a global organization, securing support from senior Sales and Engineering leadership.
• 2+ years of experience managing teams or leading significant cross-functional projects.
• Understanding of modern sales methodologies (e.g., MEDDPICC, Command of the Message) and the ability to integrate them into technical curricula.

Skills & tools

• TCP/IP
• DNS
• TLS
• Cloud Security
• Edge Computing
• MEDDPICC
• Command of the Message

Practical notes

Compensation includes an estimated annual salary range with on-target incentive compensation and eligibility for Cloudflare's equity plan. Benefits for US employees include medical, dental, vision, FSA, commuter accounts, fertility and family forming benefits, mental health support, global travel medical insurance, short and long term disability, life and accident insurance, 401(k), employee stock participation plan, flexible paid time off, and various leave programs. This role may require access to information protected under U.S. export control laws; employment offers may be contingent on authorization to receive controlled software or technology without export license sponsorship.