Manager, Customer Engineering

About the role

Lead a team of Solutions Engineers in the NorthCal region, guiding them through the entire sales cycle for Cloudflare's customers. This role involves close collaboration with the West Sales and Customer Success teams to demonstrate product value to both current and prospective clients. You will drive technical activities and contribute to account base expansion.

Key facts

What you'll do

• Manage a geographically dispersed team of Solutions Engineers within the NorthCal region.
• Oversee technical activities throughout the sales lifecycle for Cloudflare customers.
• Partner with the West Sales team to expand the customer base.
• Collaborate with Customer Success to articulate the value of Cloudflare products.
• Implement and drive best practices across cross-functional organizations.
• Identify and manage technical proof activities during the sales process.

Requirements

• 8+ years of relevant experience.
• Bachelor's Degree in Computer Science, Engineering, Management Information Systems, or a related field, or equivalent experience.
• 8+ years of experience with internet technologies, protocols, or cloud technologies.
• 3+ years of experience managing teams of Solutions Engineers or similar roles.
• Experience managing opportunity sales cycles.
• Strong organizational and analytical capabilities.
• Excellent interpersonal skills with a history of fostering collaboration.
• Proven ability to work within and influence matrixed organizations.
• Strong written and verbal communication skills, including presenting technical and business topics to diverse audiences.
• Demonstrated problem-solving skills, a drive for results, interpersonal awareness, and customer focus.

Nice to have

• Familiarity with sales industry standards such as MEDDPICC, BANT, sales cycles, POCs, and pre-sales methodologies.

Skills & tools

• Internet technologies
• Internet protocols
• Cloud technologies

Practical notes

• This role is eligible for participation in Cloudflare's equity plan.
• Benefits include medical, dental, vision, FSA, commuter accounts, fertility and family forming benefits, mental health support, global travel medical insurance, short and long term disability, life and accident insurance, 401(k), employee stock participation plan, flexible paid time off, and various leave programs (parental, pregnancy health, medical, bereavement).
• Applicants who reach the offer stage may be asked to attend an in-person interview at a Cloudflare office or hub.
• This position may require access to information protected under U.S. export control laws; employment offers may be conditioned on authorization to receive controlled software or technology without export license sponsorship.