Senior Customer Engineer, Majors

About the role

This role focuses on the technical partnership with major enterprise clients, guiding them from initial discovery through long-term adoption of Cloudflare solutions. You will serve as a trusted technical advisor, directly influencing customer success and account expansion. This position is a quota-carrying role, emphasizing both technical expertise and commercial accountability.

Key facts

What you'll do

• Collaborate with Account Executives to lead technical discovery, design custom architectures, and conduct product demonstrations and Proof of Concepts across Cloudflare's Security, Networking, and Developer Platforms.
• Oversee technical onboarding and implementation, acting as the primary technical contact for customers.
• Manage customer technical health, identify risks, and develop expansion strategies by monitoring customer health scores and telemetry.
• Be commercially responsible for new business acquisition and account growth, ensuring deep platform adoption and identifying cross-sell and up-sell opportunities.
• Lead technical Quarterly Business Reviews (QBRs) to demonstrate platform value to C-level executives.
• Automate routine tasks using AI agents and internal platforms, such as RFP responses and sandbox provisioning, to focus on strategic customer advisory.
• Maintain continuous, deep technical relationships with key stakeholders throughout the entire customer lifecycle.

Requirements

• Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Sales Engineering, or as a Forward Deployed Engineer.
• Broad technical knowledge in web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.
• Demonstrated ability to operate in a quota-carrying or revenue-aligned environment, with understanding of SaaS metrics and enterprise sales cycles.
• Excellent presentation and stakeholder management skills, bridging technical details with C-suite business strategy.

Nice to have

• Hands-on experience with Cloudflare's developer platform and AI ecosystem, including Workers AI, AI Gateway, and Vectorize.
• Experience with prompt engineering, Large Language Model (LLM) orchestration, or Retrieval-Augmented Generation (RAG) architectures.
• Proficiency in Python, JavaScript, or similar languages for custom integration scripts, API connectors, and edge computing functions.

Skills & tools

• Web security
• Networking (routing, DNS, DDoS mitigation)
• Cloud infrastructure
• Enterprise architecture
• SaaS metrics
• Python
• JavaScript
• Workers AI
• AI Gateway
• Vectorize
• Prompt engineering
• LLM orchestration
• RAG architectures

Practical notes

This role offers a competitive base salary and a variable commission structure tied to commercial targets. For Denver, Colorado based hires, the estimated annual salary range is $212,000 - $265,000, including on-target incentive compensation. The role is eligible for Cloudflare's equity plan and a comprehensive benefits package, including medical, dental, vision, 401(k), and flexible paid time off. Applicants may be asked to attend an in-person interview at a Cloudflare Office or Hub. This position may require access to U.S. export-controlled information, and offers may be conditioned on authorization to receive such technology without sponsorship for an export license.