Senior Customer Engineer, Named

About the role

Cloudflare is seeking a Senior Customer Engineer to guide enterprise clients through complex technical integrations. This role involves managing the entire technical relationship, from initial contact to long-term account growth. You will act as a trusted technical advisor, focusing on high-value architectural design and business outcomes.

Key facts

What you'll do

• Collaborate with Account Executives to conduct technical discovery, create custom architectures, and deliver product demonstrations and Proof of Concepts across Cloudflare's Security, Networking, and Developer Platforms.
• Oversee technical onboarding and implementation, acting as the main technical point of contact for customers.
• Manage discovery, demos, onboarding, technical health, risk assessment, and expansion strategies with Account Executives.
• Monitor customer health scores and telemetry to ensure quick value realization and resolve integration issues.
• Meet variable sales quotas for new business and account expansion by ensuring platform adoption and identifying cross-sell and up-sell opportunities.
• Lead technical Quarterly Business Reviews (QBRs) to demonstrate platform ROI to C-level executives.
• Maintain deep technical relationships with key stakeholders throughout the customer lifecycle, from onboarding to renewal and expansion.
• Automate routine tasks using AI agents and internal platforms, such as RFP responses, sandbox provisioning, and basic telemetry monitoring, to focus on strategic advisory.

Requirements

• Experience in a client-facing technical role such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineer.
• Broad technical knowledge in web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.
• Demonstrated success in a quota-carrying or revenue-aligned position, with an understanding of SaaS metrics, business value translation, and enterprise sales cycles.
• Strong presentation and stakeholder management abilities, capable of communicating complex technical details to both engineers and C-suite executives.

Nice to have

• Hands-on experience with Cloudflare's developer platform and AI ecosystem, including Workers AI, AI Gateway, and Vectorize.
• Knowledge of prompt engineering, Large Language Model (LLM) orchestration, or Retrieval-Augmented Generation (RAG) architectures.
• Proficiency in Python, JavaScript, or similar languages for custom integration scripts, API connectors, and edge computing functions.

Skills & tools

• Web security
• Networking (routing, DNS, DDoS mitigation)
• Cloud infrastructure
• Enterprise architecture
• SaaS metrics
• AI agents
• Workers AI
• AI Gateway
• Vectorize
• Prompt engineering
• LLM orchestration
• RAG architectures
• Python
• JavaScript
• APIs

Practical notes

This role offers a competitive base salary and a variable commission structure based on commercial targets, including new business acquisition, adoption milestones, and account expansion. Compensation may vary by location and includes on-target incentive compensation. The position is eligible for Cloudflare's equity plan. Benefits include medical, dental, vision, FSA, commuter accounts, fertility and family forming benefits, mental health support, global travel medical insurance, short and long term disability, life and accident insurance, 401(k), employee stock participation plan, flexible paid time off, and various leave programs. Applicants may be asked to attend an in-person interview. This role may require access to U.S. export-controlled information. Cloudflare is an equal opportunity employer.