Senior Customer Engineer, Majors

About the role

This role focuses on technical client relationships for enterprise solutions. You will be a trusted advisor, guiding customers from initial contact through long-term adoption and account expansion. This position is a quota-carrying technologist role within the GTM organization.

Key facts

What you'll do

• Identify how Cloudflare's solutions can address customer business needs and initiatives.
• Build strong technical relationships and foster champions within client organizations.
• Create and deliver presentations for customers at all levels of their enterprise.
• Lead product demonstrations and proof-of-concept activities for both prospects and current customers.
• Share your Cloudflare knowledge with peers by creating professional content like white papers and blog posts.
• Represent Cloudflare externally at various industry events, sharing thought leadership and expertise.
• Provide in-depth advice on best practices, drawing on your vertical or domain knowledge.
• Partner with Account Executives to lead technical discovery, design custom architectures, and deliver compelling product demonstrations across Cloudflare's full portfolio.
• Oversee technical onboarding and implementation, acting as the main technical contact for clients.
• Monitor customer health scores and telemetry to ensure quick value realization and resolve integration issues.
• Drive new business acquisition and account growth, with commercial accountability for platform adoption and revenue retention.
• Lead technical Quarterly Business Reviews (QBRs) to demonstrate platform ROI to C-level executives.
• Maintain continuous, deep technical relationships with key stakeholders throughout the entire customer lifecycle.
• Automate routine tasks using AI agents and internal platforms, such as RFP responses and sandbox provisioning, to focus on strategic advisory.

Requirements

• Experience in a customer-facing technical role (e.g., Solutions Engineering, Customer Engineering, Sales Engineering, Forward Deployed Engineer).
• Broad technical knowledge in areas like web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.
• A commercial mindset with a proven history in quota-carrying or revenue-aligned roles.
• Understanding of SaaS metrics, business value translation, and enterprise sales cycles.
• Excellent presentation and stakeholder management abilities, bridging technical details with C-suite business strategy.

Nice to have

• Hands-on experience with Cloudflare's developer platform and AI ecosystem, including Workers AI, AI Gateway, and Vectorize.
• Knowledge of prompt engineering, Large Language Model (LLM) orchestration, or Retrieval-Augmented Generation (RAG) architectures.
• Proficiency in Python, JavaScript, or similar languages for custom integration scripts, API connectors, and edge computing functions.

Skills & tools

• Web security
• Networking (routing, DNS, DDoS mitigation)
• Cloud infrastructure
• Enterprise architecture
• Cloudflare's developer platform
• Workers AI
• AI Gateway
• Vectorize
• Prompt engineering
• Large Language Model (LLM) orchestration
• Retrieval-Augmented Generation (RAG) architectures
• Python
• JavaScript

Practical notes

The estimated annual salary range for New York City based hires is $234,000 - $292,000, including on-target incentive compensation. This role is eligible for Cloudflare's equity plan and a comprehensive benefits package. Benefits include medical, dental, vision, FSA, commuter accounts, fertility benefits, mental health support, global travel medical insurance, short and long term disability, life and accident insurance, 401(k), employee stock participation plan, flexible paid time off, and various leave programs. Some roles may require access to information protected under U.S. export control laws.