Senior Customer Engineer

About the role

This role focuses on technical sales and implementation, acting as a key advisor to help customers optimize their internet security and performance. You will bridge the gap between complex technical requirements and business outcomes while working within a collaborative account team.

Key facts

What you'll do

• Lead technical discovery, product demonstrations, and solution design for prospective and existing clients.
• Manage proofs-of-concept to validate technical requirements and use cases.
• Provide strategic guidance on Cloudflare feature implementation and security best practices.
• Travel 20-30% of the time for customer meetings, industry conferences, and team collaboration.
• Translate technical jargon for diverse audiences ranging from developers to C-level executives.

Requirements

• 12+ years of experience in a customer-facing sales or consulting capacity.
• Deep expertise in internet technologies including OSI layers 1-7, BGP, GRE, TCP/UDP, DNS, HTTP(S), and SSL/TLS.
• Proficiency in at least one scripting language such as Python, JavaScript, Bash, Lua, or Go.
• Understanding of firewall types (L3, L4, L7), web application security (CSRF, XSS, SQLi), and Zero Trust/SASE frameworks.
• Experience with regulatory standards like PCI DSS, HIPAA, and SOC-2.
• Ability to analyze HTTP traffic and work with RESTful APIs and command-line interfaces.
• Undergraduate degree in Computer Science, Engineering, or a related field (not strictly required).

Nice to have

• Graduate-level degrees in Computer Science, Engineering, or related fields.
• Relevant industry certifications.

Skills & tools

• Scripting: Python, JavaScript, Bash, Lua, Go.
• Networking: BGP, GRE, TCP/UDP, DNS, HTTP(S), SSL/TLS.
• Security: Zero Trust, SASE, L3/L4/L7 Firewalls, PCI DSS, HIPAA, SOC-2.
• Technical: RESTful APIs, Command-line interfaces, Web Inspector.

Practical notes

• This position may require access to information subject to U.S. export control laws; employment may be conditioned on authorization to receive such technology without sponsorship for an export license.
• Candidates reaching the offer stage may be required to attend an in-person interview at a Cloudflare office or hub.
• Cloudflare provides reasonable accommodations for applicants with disabilities; inquiries can be directed to hr@cloudflare.com.