Senior Customer Engineer

About the role

This role focuses on guiding enterprise clients through their entire technical journey with Cloudflare, from initial contact to long-term growth. You will act as a trusted technical advisor, responsible for driving adoption and expanding the use of Cloudflare's diverse product portfolio. This position emphasizes strategic architectural design and measurable business outcomes, supported by AI-augmented workflows to minimize administrative tasks.

Key facts

What you'll do

• Lead technical discovery sessions, create custom architectures, and perform product demonstrations and Proof of Concepts (PoCs) across Cloudflare's Security, Networking, and Developer Platforms.
• Oversee technical onboarding and implementation, acting as the primary technical contact for customers, and manage technical health, risks, and expansion plans.
• Monitor customer health scores and telemetry to ensure quick value realization and resolve integration issues.
• Manage a variable quota tied to new business acquisition and account growth, ensuring deep platform adoption and identifying cross-sell and up-sell opportunities.
• Conduct technical Quarterly Business Reviews (QBRs) for C-level executives, translating platform capabilities into business ROI.
• Utilize AI agents and internal platforms to automate routine tasks like RFP responses, sandbox provisioning, and basic telemetry monitoring, freeing up time for strategic customer advisory.

Requirements

• Prior experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Sales Engineering, or as a Forward Deployed Engineer.
• Extensive technical knowledge in web security, networking (including routing, DNS, and DDoS mitigation), cloud infrastructure, and enterprise architecture.
• A commercial mindset with a history of working in quota-carrying or revenue-aligned roles, understanding SaaS metrics, business value translation, and enterprise sales cycles.
• Excellent presentation and stakeholder management abilities, capable of communicating complex technical details to both engineers and C-suite executives.

Nice to have

• Practical experience with Cloudflare's developer platform and AI ecosystem, specifically Workers AI, AI Gateway, and Vectorize.
• Knowledge of prompt engineering, Large Language Model (LLM) orchestration, or Retrieval-Augmented Generation (RAG) architectures.
• Proficiency in Python, JavaScript, or similar languages for creating custom integration scripts, API connectors, and edge computing functions.

Skills & tools

• Web security
• Networking (routing, DNS, DDoS mitigation)
• Cloud infrastructure
• Enterprise architecture
• SaaS metrics
• Python
• JavaScript
• Workers AI
• AI Gateway
• Vectorize
• Prompt engineering
• Large Language Model (LLM) orchestration
• Retrieval-Augmented Generation (RAG) architectures

Practical notes

This role offers a competitive base salary and a variable commission structure based on commercial targets. For hires in New York City and Massachusetts, the estimated annual salary range is $234,000 - $292,000, including on-target incentive compensation. The position is eligible for Cloudflare's equity plan and a comprehensive benefits package, including medical, dental, vision, 401(k), flexible paid time off, and various leave programs. Applicants may be asked to attend an in-person interview at a Cloudflare office or hub.