Customer Advocacy Intern

About the role

This internship focuses on scaling customer marketing programs and storytelling within a high-growth SaaS environment. You will work alongside the global strategy team to support advocacy initiatives and engage with enterprise-level clients across various sectors.

Key facts

What you'll do

• Manage and track customer reference requests using internal marketing tools.
• Fulfill 1:1 and RFP reference requests while coordinating with account teams.
• Support stakeholder needs across PR, product, events, and analyst relations.
• Qualify incoming nominations and maintain a pipeline of strategic customer relationships.
• Create and promote high-quality customer success stories.
• Assist with the coordination and execution of customer advisory boards and councils.
• Contribute to monthly and quarterly reporting and newsletters.
• Research and write case studies and interview content.
• Identify process efficiencies by applying AI tools to daily tasks.

Requirements

• Currently pursuing a degree in English, Journalism, Marketing, Communications, Business, or a related field.
• Ability to work from the San Francisco office 3-5 days per week during the fall term.
• Portfolio demonstrating writing ability across various formats like essays, articles, or blog posts.
• Strong project management, research, and attention to detail.
• Clear, concise communication skills tailored for digital audiences.
• Proactive mindset toward learning and problem-solving.

Nice to have

• Genuine interest in technology and its influence on the internet.

Skills & tools

• Marketing and customer advocacy technology stacks.
• AI-driven efficiency tools.
• Content creation and editorial software.

Practical notes

• This role may require access to information subject to U.S. export control laws; offers may be contingent on authorization to receive such technology without sponsorship for an export license.
• Final candidates may be required to attend an in-person interview at a Cloudflare office.
• Cloudflare is an equal opportunity employer and provides reasonable accommodations for applicants with disabilities via hr@cloudflare.com.