Senior Customer Engineer

About the role

You will serve as a technical partner to high-growth startups and cloud-native businesses, helping them architect their next generation of products on our platform. This position focuses on technical discovery and evangelism, bridging the gap between developer needs and our infrastructure solutions. You will engage directly with engineering teams and leadership to drive adoption of our developer ecosystem.

Key facts

What you'll do

• Lead technical discovery sessions to identify customer requirements and align them with our platform capabilities.
• Collaborate with sales teams from the initial discovery phase through the entire customer lifecycle.
• Facilitate architecture discussions, deliver product demonstrations, and manage proof-of-concept builds.
• Act as a technical advisor to stakeholders ranging from individual developers to CTOs.
• Create technical content, including reference architectures, demos, and blog posts to share knowledge internally and externally.
• Represent the company at industry events and community gatherings.
• Manage multiple concurrent projects while maintaining a focus on technical wins and customer adoption.

Requirements

• Proven experience in a pre-sales or customer-facing technical role, specifically working with developer-led or startup organizations.
• Ability to communicate complex technical concepts to both hands-on engineers and executive leadership.
• Experience building or contributing to web applications with enough proficiency to understand developer workflows.
• Strong project management skills with the ability to meet deadlines and prioritize competing demands.
• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.
• Ability to travel up to 50% of the time for customer meetings and industry events.

Nice to have

• Familiarity with serverless or edge computing architectures.
• Understanding of AI and GenAI application patterns, such as RAG and vector databases.
• Knowledge of regulatory frameworks like FedRAMP, GDPR, PCI DSS, HIPAA, SOC-2, or ISO/IEC.

Skills & tools

• Cloudflare Developer Platform: Workers, Durable Objects, Workers AI, R2, KV, D1, Vectorize, Queues, and Pages.
• Networking: TCP, UDP, DNS, IPv4/IPv6, BGP, GRE, SD-WAN, MPLS, and Global Traffic Management.
• Security: WAF, CDN, DDoS mitigation, Firewalls, TLS, VPN, DLP, and ZTNA/SASE concepts.
• Cloud Infrastructure: AWS, GCP, Azure.
• Programming/Scripting: JavaScript, TypeScript, Python, Golang, or BASH (for demo and conversation purposes).

Practical notes

• This is not a production software development role.
• Candidates must reside in the specified locations; no exceptions or relocation assistance provided.