Technical Implementation Manager

About the role

This role supports customers as a trusted advisor, combining relationship management with a growing understanding of the ClickUp platform. It bridges customer success, solution strategy, and technical enablement to foster long-term growth and adoption. You will operate in an AI-native environment, using AI tools daily to enhance account preparation, workflow analysis, solution design, and customer enablement.

Key facts

What you'll do

• Guide new customers through onboarding and implementation using established frameworks and project plans.
• Translate customer needs into ClickUp solutions for standard use cases, with guidance from senior team members when needed.
• Monitor customer account health, including usage and feature adoption, and execute standard plays to boost engagement.
• Identify potential risks early and collaborate with senior team members to develop and implement recovery strategies.
• Conduct Intake → Execution → Reporting (IER) cycles for key customer workflows using structured discovery guides.
• Recommend process optimizations based on best practices and apply workflow templates to ensure consistency.
• Support the adoption of ClickUp AI within customer workflows by configuring and testing standard AI automations.
• Provide training on existing AI and automation patterns, escalating complex scenarios to specialists.
• Serve as the technical partner for assigned accounts, connecting usage to measurable business value.
• Identify expansion opportunities and share qualified leads with the account team.
• Partner with account teams, Product, and Services to ensure alignment and share customer feedback.

Requirements

• Demonstrated understanding of ClickUp platform capabilities, automation logic, integrations, and AI Agent functionality.
• Ability to quickly learn and adopt new features and patterns.
• Experience using AI and Agents as a daily multiplier, with comfort in generative AI concepts and prompt design.
• Ability to provide examples of how AI improved work quality, speed, or consistency in a customer-facing role.
• Strong ability to analyze workflows for common processes using structured discovery guides.
• Excellent project and time management skills for managing multiple accounts and workstreams.
• Proficiency in using dashboards and metrics to communicate account health, adoption, and ROI.
• Strong communication skills, including executive presence, clarity, expectation setting, and follow-through.
• Accountable for day-to-day execution, proactive follow-through, and achieving measurable outcomes.
• Ability to collaborate cross-functionally and influence through data and customer stories.

Practical notes

Visa: Visa sponsorship is not available for this role.

AI Fluency: Candidates should be prepared to discuss how they use AI in their work during the interview process, focusing on practical application and measurable outcomes.

Application: ClickUp will only contact applicants via an @clickup.com email or their official careers portal.