Staff Social Strategy & Operations Manager

About the role

This position involves developing and implementing ClickUp's social media strategy and establishing the operational frameworks to execute it effectively. You will apply your deep understanding of various social platforms to create and manage automated, data-driven workflows. The role focuses on building scalable systems for social engagement, rather than just planning.

Key facts

What you'll do

• Define ClickUp's social media approach across platforms like X, LinkedIn, TikTok, and new channels, customizing voice, format, and engagement for each.
• Create and carry out content and engagement plans to boost reach, interaction, and audience quality.
• Identify and quickly act on relevant trends, discussions, and cultural moments.
• Construct AI-driven systems and automated processes for large-scale social execution, including monitoring, engagement, response, and content distribution.
• Implement feedback loops using social performance data to refine strategy and content distribution.
• Lead proactive engagement by identifying and responding to conversations and mentions through AI-powered monitoring and automated workflows.
• Develop automated systems for routine engagement, escalating critical or sensitive conversations to human review.
• Manage the entire process from strategy to measurement, with clear accountability for results.
• Collaborate with content creators, the influencer team, and brand to amplify their work through social systems.
• Set and report on social growth key performance indicators with clear attribution.

Requirements

• 5-7+ years of experience in social media strategy, demonstrating expertise in platform-specific content and engagement.
• A proven history of expanding social presence through strategic understanding of platform mechanics.
• Strong creative judgment and editorial sense for content that resonates on social media.
• 2+ years of experience building AI-powered systems and automated workflows for scaling social execution (monitoring, engagement, response, distribution).
• Technical proficiency with APIs, automation platforms (e.g., Zapier, Make, custom tools), and the ability to integrate systems without engineering support.
• A strong strategic mindset, capable of initiating projects from concept to measurable outcomes independently.
• A data-focused approach, including building dashboards, running experiments, and iterating based on performance signals.

Practical notes

• ClickUp is unable to sponsor or take over employment visas for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed and depends on business needs.
• ClickUp may use AI and machine learning to screen applications, supporting human decision-making. Contact AskPeople@ClickUp.com for questions or accommodation requests.