Program Manager, OMX SOTO

About the role

Chime is looking for a Program Manager to join the Strategic Operations and Transformation Office (SOTO) within the Operations and Member Experience (OMX) division. This role focuses on leading high-priority strategic initiatives that support OMX's key results and Chime's wider business goals. You will act as a general manager for critical projects, bringing structure to complex situations and driving initiatives from planning through completion.

Key facts

What you'll do

• Take full ownership of OMX's most important strategic initiatives, ensuring measurable business impact through strong program leadership.
• Structure ambiguous problems by creating clear execution plans, aligning stakeholders, and guiding complex projects from strategy to delivery with minimal supervision.
• Identify potential risks, adjust to changing business priorities, and keep programs on track through careful planning, governance, and operational discipline.
• Create compelling, data-backed communications for executives to gain alignment, influence decisions, and speed up progress across the organization.
• Work directly with senior leaders and various teams to ensure accountability, resolve operational challenges, and deliver scalable solutions that advance OMX's strategic goals.
• Continuously observe OMX team operations to find patterns, inefficiencies, and opportunities beyond your assigned programs.
• Collaborate with SOTO to use AI, automation, and scalable operating methods to simplify workflows, increase organizational capacity, and improve how OMX operates at scale.
• Promote continuous improvement by introducing scalable operating mechanisms, strengthening program governance, and helping teams work with greater speed, clarity, and efficiency.

Requirements

• 5+ years of experience in Strategy, Business Operations, Program Management, Management Consulting, Member Experience, or a similar field.
• Strong program management abilities, including designing simple, scalable solutions for complex business problems and leading initiatives from strategy through execution.
• Excellent written and verbal communication skills, with experience preparing executive-level communications and presenting to senior leaders.
• Proven success in leading highly cross-functional initiatives and influencing outcomes without direct authority.
• An ownership mindset, capable of independently identifying challenges, managing risks proactively, and executing with little guidance in fast-paced environments.
• Strong analytical and problem-solving skills, including experience using tools like Looker, Tableau, Power BI, or similar to inform decisions and measure business results.
• Experience identifying and implementing AI, automation, and scalable process improvements to boost operational efficiency and allow teams to focus on high-value work.

Skills & tools

• Looker
• Tableau
• Power BI

Practical notes

This is a remote position within the USA. Full-time employees are eligible for a bonus, competitive equity package, and benefits. Benefits include backup care for children, elders, and pets, subsidized commuter benefits, comprehensive health, financial, and wellbeing benefits, generous vacation, paid company holidays, 1% time off for community service, an annual wellness stipend, up to 22 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents, and access to family planning reimbursement.