Customer Support Specialist

About the role

Checkr recently acquired Truework, a company focused on providing employment and income verification for various needs like mortgage loans and background checks. Truework operates as an independent unit within Checkr, combining startup agility with the resources of a larger organization. This role involves delivering high-quality, empathetic support to a diverse customer base across multiple communication channels.

Key facts

What you'll do

• Provide outstanding customer assistance through phone, email, and chat, maintaining professionalism and clarity.
• Resolve complex technical and procedural problems quickly and accurately, escalating issues when necessary.
• Manage a large volume of incoming inquiries, prioritizing effectively and paying close attention to detail.
• Conduct proactive follow-ups to prevent recurring issues and improve overall customer satisfaction.
• Contribute to knowledge base content and process improvements by identifying common support trends.
• Work with product, operations, and engineering teams to share feedback and enhance the customer experience.

Requirements

• At least 1 year of customer support experience in a high-volume setting, such as a contact center, SaaS company, or startup.
• Excellent verbal and written communication skills, including strong active listening and comprehension.
• Proven ability to troubleshoot software and hardware issues using various tools and platforms.
• High proficiency in multitasking and working across multiple systems simultaneously without sacrificing accuracy.
• Demonstrated resilience, self-management, and a commitment to continuous learning.
• A proactive mindset with a focus on action, urgency, and ownership to achieve significant results.

Practical notes

Checkr offers a learning and development allowance, competitive cash and equity compensation, and opportunities for advancement. Benefits include 100% medical, dental, and vision coverage, up to $25K reimbursement for fertility, adoption, and parental planning services, flexible PTO, and a monthly wellness stipend. This role requires working from the Nashville office 3 or more days a week. In-office perks include daily lunch, a commuter stipend, and snacks. A relocation stipend may be available for those moving to a Checkr hub location.