Staff Customer Success Manager

About the role

Checkr is seeking a strategic operator to join the Checkr Trust team, a high-growth business unit within the company. You will manage a portfolio of key accounts, focusing on driving product adoption, commercial expansion, and long-term partnership value. This role requires building new processes from the ground up rather than following existing playbooks.

Key facts

What you'll do

• Serve as the primary post-sale lead for high-visibility enterprise accounts.
• Align with executive stakeholders to define business goals and track ROI.
• Manage the full lifecycle of customer deployments to ensure rapid production usage.
• Identify and execute on expansion opportunities based on customer risk and workflow needs.
• Collaborate with the Sales team to manage renewals and growth motions.
• Build and refine internal playbooks for customer engagement, risk signaling, and account segmentation.
• Translate technical product capabilities into clear financial and operational outcomes for clients.
• Influence the product roadmap by aggregating and reporting structured customer feedback.

Requirements

• 6 to 10+ years of experience in B2B SaaS Customer Success or Strategic Account Management.
• Proven history of managing revenue responsibility, including retention and expansion.
• Experience working within high-growth or startup environments.
• Ability to communicate effectively with both technical teams and executive leadership.
• Technical fluency to lead integrations and troubleshoot adoption barriers.
• Bias for action and comfort working in ambiguous, fast-moving environments.

Skills & tools

• Proficiency with Salesforce, Zendesk, and Google Apps.
• Experience using BI tools such as Looker and Omni.
• Familiarity with AI-driven workflows using tools like Claude and Lovable.

Practical notes

• Benefits include 100% medical, dental, and vision coverage, a flexible PTO policy, and a monthly wellness stipend.
• The company provides a learning and development allowance and up to $25,000 for fertility, adoption, and parental planning services.
• In-office perks include daily lunch, snacks, and a commuter stipend.
• Relocation assistance may be provided for those moving to a Checkr hub location.
• Checkr is an equal opportunity employer and complies with the San Francisco Fair Chance Ordinance.