Solutions Consultant

About the role

This position requires a blend of deep product understanding and persuasive communication. You will be responsible for showcasing our platform's capabilities to potential clients, translating complex features into clear business advantages. The ideal candidate thrives on understanding customer needs and crafting compelling narratives to demonstrate value.

Key facts

What you'll do

• Lead product presentations tailored to individual prospect requirements, focusing on their specific challenges and objectives.
• Customize demonstration environments to mirror customer data, workflows, and terminology.
• Articulate intricate product functionalities in an accessible manner by managing presentation flow and emphasis.
• Address technical inquiries with expertise, balancing detailed explanations with strategic overviews.
• Collaborate with Account Executives throughout the sales process, serving as the primary technical advisor.
• Manage proof-of-concept initiatives, coordinating setup, timelines, and success metrics.
• Contribute to responses for Requests for Proposals (RFPs) and security questionnaires.
• Develop and maintain resources such as demo scripts, POC guides, and objection handling materials.
• Translate product features into tangible business outcomes for HR, Finance, and executive audiences.
• Clearly communicate competitive advantages of our offering.
• Stay informed about product updates and future roadmap developments.
• Provide feedback from prospects and customers to product and go-to-market teams.

Requirements

• A minimum of 5 years in a Solutions Consultant, Sales Engineer, or similar pre-sales role within a SaaS environment.
• Proven ability to deliver sophisticated product demonstrations to executive-level buyers using a consultative, discovery-focused approach.
• Strong technical acumen, including the ability to configure software, learn new systems rapidly, and answer detailed product questions confidently.
• Exceptional verbal and written communication skills, with a talent for simplifying complex information without losing nuance.
• Experience presenting to diverse groups including HR leaders, Finance stakeholders, and C-suite executives.
• Experience managing proof-of-concept projects involving multiple parties and competing schedules.
• A demonstrated commitment to preparing thoroughly, personalizing extensively, and reflecting critically on product demonstrations.

Nice to have

• Prior experience in HR Technology, such as HRIS, HCM, workforce planning, performance management, or compensation systems.
• Familiarity with the HR technology landscape, including common vendors, integration methods, and buyer behaviors.
• Experience selling to organizations with 200-2,000 employees, where HR and Finance alignment is often a key factor in deals.
• Exposure to AI-driven products and the ability to explain their capabilities to a curious but cautious audience.
• Proficiency with standard pre-sales tools, including CRM systems, demo environment management software, and RFP platforms.

Skills & tools

• SaaS product demonstration
• Technical aptitude
• Consultative selling
• HR Technology (preferred)
• AI product understanding (preferred)
• CRM systems (preferred)
• RFP platforms (preferred)

Practical notes

• Applications are accepted at charthop.com/careers.